Are you passionate about managing IT operations in a dynamic SaaS environment, where you’ll lead and handle front-line support? Do you thrive in a hands-on role, supporting not only IT systems but also helping non-technical departments navigate their technology needs? If so, we’d love to connect!

RTA is looking for an IT & Facilities Manager to oversee and execute all aspects of our IT operations. As a team of one, you’ll be responsible for both strategic IT initiatives and front-line technical support, ensuring that our technology infrastructure is reliable, secure, and scalable. You’ll also collaborate with various departments, providing the technical expertise needed to support initiatives like software migrations and process improvements.

What You’ll Do
As the IT & Facilities Manager, you will:

• Be the primary point of contact for all IT-related issues, providing front-line technical support for staff and ensuring timely resolution of hardware, software, and network problems.
• Oversee the company’s IT infrastructure, including cloud services, network management, and system security.
• Support non-technical departments, such as Finance and HR, in managing their software tools, including assisting with migrations from one software system to another, troubleshooting, and providing technical guidance.
• Lead IT-related projects, including software migrations and upgrades, ensuring smooth transitions and minimal disruption to business operations.
• Manage relationships with external vendors and service providers to ensure the best possible technology solutions and support.
• Develop and implement IT strategies that align with business objectives, ensuring scalability and efficiency as the company grows.
• Maintain and enforce network and system security protocols, managing risk and ensuring compliance.
• Establish and maintain disaster recovery and backup procedures.
• Monitor IT performance metrics and identify opportunities for improvement.
• Provide user training and ensure staff are equipped with the necessary tools and technology.
• Work with our controller to handle facilities issues/scheduling (i.e. HVAC repair, scheduling a plumber etc)

Who You Are
You are someone who:

• Is highly self-motivated, and comfortable managing IT operations independently while providing hands-on support.
• Thrives on supporting cross-functional teams, offering technical guidance to non-technical departments as they adopt new tools or undergo software migrations.
• Has a proven track record of successfully managing IT in a SaaS or technology-driven environment.
• Excels at problem-solving and can troubleshoot and resolve technical issues swiftly.
• Understands the importance of uptime, reliability, and security in technology operations.
• Has experience with cloud infrastructure (AWS, Azure, etc.) and network management.
• Communicates effectively and can manage relationships with external vendors and service providers.
• Is comfortable balancing short-term support needs with long-term IT strategy.

Requirements

• 5+ years of experience in IT management, with hands-on technical support experience.
• Experience managing IT infrastructure, including networks, cloud services, and system security.
• Experience supporting non-technical teams through software migrations and other technical projects.
• Proficiency in cloud environments (AWS, Azure, etc.).
• Strong communication and problem-solving skills.
• Ability to manage IT operations independently, balancing both strategic initiatives and day-to-day support.
• Strong experience in one or more programming and/or scripting language (powershell, C#, Java, javascript etc)
• Proven track record of automating the mundane, boring tasks of day-to-day life

About Us

RTA has been established since 1979 and has the reputation of providing the best customer service in the market. Our mission is to bring clarity, confidence, and peace of mind to Fleet Managers, by empowering them to save time, decrease costs, and make our roadways safer. We pride ourselves on creating a caring, family-oriented atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch. Our clients carry kids in school buses, first responders in emergency vehicles, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools available to them.

Recently, RTA was certified a Great Place to Work by the industry experts. You can check out our ratings on the Great Place to Work website, just search RTA Fleet Management Software.

If all of this sounds like you, and your type of company, then click apply! Seriously, we’ve asked you three times, and you are still reading.

The Bottom Line
If you’re passionate about leading IT operations, supporting non-technical teams, and providing hands-on support in a great place to work, we want to hear from you. This role is crucial in ensuring the reliability and efficiency of our IT infrastructure while also being the go-to person for technical support and departmental technology initiatives.

Total compensation for this role is between $90 and $120k. This is a hybrid role with the expectation that you will be in the office Monday, Wednesday, and Friday.