As a New Home Sales Specialist, you're at the heart of our mission, embodying the spirit and values of Rolwes Company. Your primary goal is to nurture relationships, guiding prospective homeowners through the exciting journey of purchasing their dream home. You'll leverage your expertise in sales, customer service, and the housing market to convert prospects into satisfied homeowners, playing a crucial role in driving our growth and success.

Essential Job Functions

• Ensure that Model Homes are staffed during published hours daily.
• Always ensure, through visual inspection, that the Model Home is clean, and that all furnishings, accessories, and equipment are in first-class condition for prospective guests to view. This includes landscaping, signage, displays, indoor and outdoor lighting, etc.
• Transport materials and ensure an adequate and complete supply of point-of-sale materials, including brochures, price lists, and pamphlets for guests.
• Greet every guest courteously and obtain information required by the Customer Preference Survey Card. 
• Physically demonstrate the products we offer directly to prospective homeowners by taking them through the model homes, homes under construction, and home sites.
• Effectively communicate current products, options, taxes, utility rates, financing plans, and community information to prospective homeowners.
• Follow up with every prospective homeowner by letter, phone call, email, etc. 
• Assist future homeowners through the Purchase Agreement and supporting documentation, filling out all necessary information, ensuring a solid and clean agreement. Turn in completed Purchase Agreements within the allotted time frame.
• Collect all earnest money and turn it in to the Corporate Office. 
• Ensure that the future homeowner has called for an appointment with their lender within 48 hours after signing the Purchase Agreement. 
• Monitor the loan approval and construction process for all homeowners and provide assistance, when appropriate.
• Return all guest phone calls or other forms of inquiry within four hours.
• Develop new prospects through a wide variety of prospecting techniques including, and not limited to, direct mail, industrial liaison, telephone solicitation, and where applicable, visit realtor’s offices. 
• Shop the competition in person and maintain current information on all local competition regarding product, pricing, financing, and marketing strategy. Report findings to management. 
• Always represent Rolwes Company effectively and respectfully, including matters related to customer relations. 
• Participate in the hiring, training, and supervising of Model Home Coordinators.  
• Report Guest Traffic and other sales activity information weekly.
• Attend company-related functions outside of normal Model Home hours, including but not limited to sales meetings, training, etc.
• Be available to work evenings and weekends.
• Comply with Rolwes Company’s Affirmative Fair Housing Policies.

Subject to changes, modifications, additions, and/or deletions.

Essential Environmental Demands:

• Generally INSIDE the environment
• Generally Air-Conditioned/Heated environment
• Generally Dry, Non-hazardous environment
• Background noise is light to moderate office noises.
• Environment is not controlled for fumes, dust, or odors.

Essential Physical Demands:

• Lifting up to 25 pounds
• Frequent steps and or walking
• Occasional stooping or bending over
• Occasional overhead, as well as horizontal reaching, is required

This position reports directly to the Sales Manager or another manager as directed. This job description is not limited to the specific duties and responsibilities as outlined. The employee may be required to perform duties of a similar or comparable nature and/or assist with projects or assignments as required.