Job Title: Associate Director, Transit Operations

Department: Operations

Reports To: Director of Operations

FLSA Status: Exempt

Job Summary:

The Associate Director, Transit Operations plays a crucial role in overseeing the successful execution of transit media advertising projects and orders, including scheduling, interfacing with clients and vendors and managing time and resources. This individual will manage a team, ensuring that all installations are completed on time, within scope and to the highest standards of quality. 

Duties / Responsibilities:

• Leads and mentors a team of operations support specialists driving accountability and providing guidance, support, and professional development.
• Assigns work to team based on resource capacity.
• Assists in project reporting and data analysis for leadership via Excel and NetSuite.
• Plays a critical role in pricing, cost control and department profitability.
• Works closely with the Director of Operations to establish meaningful performance metrics.
• Owns development and adherence to Operations SOPs.
• Acts as key stakeholder in development and ongoing maintenance / updates of ERP system.
• Plays a key role in providing inputs for large RFPs.
• Collaborates with cross functional departments to develop workflow processes.
• Oversees multiple Transit Authority markets ensuring a seamless workflow.
• Leads, Manages, and holds Accountable a team to complete the following:
• Reviews the processes pertinent order information through initial order stages to completion.
• Gathers and completes documentation necessary to keep project(s) on schedule.
• Serves as liaison for the Transit Authorities with all projects and orders to ensure all order information is readily available.
• Collaborates with the Finance team to ensure all invoices are received and processed.
• Negotiates pricing with sub-contractors.
• Identifies and selects sub-contracts based on project installation requirements.
• Schedules customer installations considering resource availability, capacity, and customer demands.
• Documents all project notes and status updates within the company ERP system.
• Creates, sends, and receives Purchase Orders for supplies for installation teams.
• Acts as Operations Department contact for process improvements.
• Responds to client concerns or production issues promptly and professionally.
• Partners closely with the Director of Operations regarding day-to-day business needs.
• Performs other duties as requested.

Required Skills / Abilities:

• Strong leadership and management skills to hold a team accountable for performance.
• Proven ability to manage multiple projects simultaneously.
• Strong verbal and written communication skills.
• Strong organizational and problem-solving skills.
• Ability to pivot and work in a fluid environment where schedules / work / plans can change very rapidly.
• Acts with an ownership mentality to achieve department and company goals without requiring direction.
• Ability to identify the cause of issues and devise practical solutions that can be used department wide.
• Comfortable elevating risks to management.
• Enthusiastic, hardworking, and takes initiative.
• Customer service oriented.
• Company-wide success and growth mindset.
• Work smarter, not harder mindset.

Education and Experience:

• Bachelor's Degree required; or a combination of education and experience that illustrates a proven track record in this field.
• 3+ years of operations management experience, scheduling, logistics, or a related field preferred.
• 1-2 years in a leadership role.
• A strong background in project management and data metrics.
• Strong knowledge of Microsoft Excel analytics and logic.
• Previous knowledge of graphics / vinyl installation considered a plus.
• Working knowledge of NetSuite experience considered a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Travel to markets up to 10% of the time.

Benefits:

• Health, Dental & Vision
• PTO Program
• 401K (Company Matched)
• Volunteer Hours

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.