Job Summary/Objective: 

The Manager, Patient Services role will assist patients, care partners, HCPs, pharmacists, and other healthcare entities with the prescription pathway. This position will also provide clinical presentations on VALTOCO to appropriate audiences.

Essential Job Functions:

· Presentations to Healthcare Professionals, Payers, Patients, Care Partners and Office Staff.

· Interacts with patients via multiple channels (e.g., phone, email, text) to educate, motivate, and empower them.

· Provide product and service information and education to the patient regarding Neurelis product(s). 

· Handles inbound and outbound calls to/from existing patients, new patients, HCPs, office staff and/or vendors.

· Delivers patient program information to appropriate audiences.

· Works cross functionally within the organization.

· Report all adverse events and product complaints in accordance with established policies and procedures.

· Build and maintain technical and clinical expertise within epilepsy/neurology and related areas to engage in deep scientific discussions.

· Engage in continuous learning within the organization’s therapeutic areas of focus. 

· Must act in accordance with all Company policies and guidelines.

· Demonstrate the ability to adapt to various market dynamics and market shaping opportunities. 

· Experience in working with cross functional teams, such as field sales, marketing, and medical

Competency (Knowledge, Skills, and Abilities):

· Empathy, drive, positive competitive spirit, and commitment to great service.

· Skilled in building strong relationships, collaborating, and identifying trends for all stakeholders. 

· Demonstrates thorough knowledge of the disease states (i.e. Epilepsy), products (i.e. VALTOCO) and competitive products (i.e. Nayzilam) that are in alignment with Neurelis marketing and pipeline products.

· Demonstrates leadership cross functionally. 

· Demonstrates analytical skills to evaluate the business.

· Demonstrates overall knowledge of key business and market issues.

· Demonstrates verbal and written communication skills to be effective with various audience as well as cross functional internal personnel. 

· Demonstrates interpersonal skills when interacting with peers, customers and others. 

· Demonstrates teamwork at meetings and when working on projects with others.

· Understanding of product and payer reimbursement landscape and prior authorization guidelines and processes.

· Strong understanding of pharmaceutical dispensing process.

· Understanding of patient privacy laws including HIPAA and similar state laws.

· Microsoft Office Suite

Personal Performance Factors: 

· Demonstrates strong work ethic.

· Shows initiative and holds themselves accountable.

· Lives and advances the Neurelis culture and values. 

· Always operates with a high degree of integrity and tact. 

· Demonstrates sound judgment and decision-making ability. 

Management Responsibilities and Skills (if applicable):

No direct reports. 

Physical Demands and Work Environment: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Spends approximately 90% of work time sitting and meeting with others or working at a desk and/or computer. Spends approximately 10% of work time standing or walking within the work area or at meetings and bends, twists, stoops and reaches. Ability to communicate verbally and in writing. Occasionally lifts and/or moves up to 10 pounds. Working conditions are normal for an office environment. The noise level is usually moderate.

Travel Requirements:

Ability to travel up to 50%.

Overnight travel required? Yes 

Minimum Education and Experience Required:

· High School Diploma with 15+ years relevant experience or Bachelor’s degree with 8 years relevant experience within the pharmacy, health insurance, or healthcare segment.

· Excellent understanding of product and payer reimbursement landscape and prior authorization guidelines and processes. 

· Good understanding of pharmaceutical dispensing process.

Preferred Education and Experience:

· Nursing Degree (RN, NP, PA); RPh or PharmD is preferred.

· Either previous pharmaceutical experience or experience in the healthcare industry is preferred.