What We Offer 

Competitive Salary: Commensurate with experience, with annual salary reviews. 

Generous Vacation: Twelve days of paid vacation annually (accrued bi-weekly), plus personal days and paid holidays. 

Comprehensive Benefits: Medical, dental, vision, and life insurance options. 

Retirement Plan: 403B with employer match up to 6% after one year. 

Relocation Support: Approved relocation expenses reimbursed. 

We Want to Hear from You! 

Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they fulfill an average of 60% of the criteria. Yet women and other people who are systematically marginalized tend only to apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds in the performing arts or non-profit space. So, whether you are returning to work after a gap in employment, simply looking to transition, or taking the next step in your career path, we will be glad to have you on our radar.

If you're ready to lead ticketing operations and contribute to a vibrant arts community, please apply today and join us in delivering exceptional arts and entertainment experiences in Northwest Arkansas!

Position Overview  

Walton Arts Center and Walmart AMP is seeking an enthusiastic and dynamic Director of Ticketing to lead our ticketing operations. If you thrive in a demanding environment and are eager to enhance the ticketing experience for our patrons, partners, and internal stakeholders, this is your opportunity to shine. This key leadership position involves hands-on event management and strategic oversight.  The Director of Ticketing manages all ticketing operations at Walton Arts Center and Walmart AMP, ensuring efficient processes and superior service. It is a full-time, on-site position with a schedule that includes nights, weekends, and holidays based on event requirements. 

About Us 

We are committed to fostering a diverse and inclusive workplace that embodies values of relevance, inclusivity, sustainability, and excellence. With venues that include a 1,200-seat proscenium theatre, a 269-seat black box in Fayetteville, and the expansive 11,000-capacity Walmart AMP in Rogers, we deliver exceptional arts and entertainment experiences throughout Northwest Arkansas.

What You’ll Do 

As the Director of Ticketing, you will: 

• Strategize: Develop innovative ticketing strategies, pricing tactics, and inventory management processes. 
• Collaborate: Work closely with marketing, finance, and promoters to optimize sales and promotional outcomes. 
• Lead: Serve as the primary on-site ticketing expert during events, managing challenges and ensuring seamless operations. 
• Mentor: Inspire and lead your ticketing and box-office teams, fostering a culture of excellence and outstanding customer service. 
• Optimize: Ensure the efficiency of ticketing systems, driving data analysis and customer engagement strategies. 

Qualifications and Skills 

• Bachelor’s degree in business, Marketing, Communications, or a related field (or equivalent experience). 
• At least 5 years of ticketing experience, with a minimum of 2 years in a management role in large venues or live entertainment. 
• Proficiency in major ticketing systems (e.g., Tessitura, Ticketmaster) and CRM platforms like Salesforce. 
• Strong leadership, problem-solving, and organizational skills. 
• Excellent communication and interpersonal abilities.