OpenLoop is looking for an experienced Technical Program Manager to join our team. This role will be a member of the Implementation team and will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs.

About the Role

Responsibilities include, but are not limited to:

• Lead the technical implementation of client integration projects, including scoping, mapping, and configuration.
• Work closely with internal teams and our clients to gather and define program requirements, ensuring a seamless implementation. Foster a collaborative and communicative team environment.
• Develop and implement integration strategies using OpenLoop’s APIs, middleware, or other technologies to ensure data flow between systems.
• Troubleshoot and resolve complex integration issues, providing expert-level guidance on integration best practices.
• Conduct system tests and coordinate user acceptance testing to ensure successful deployment of client solutions.
• Maintain technical documentation including api documentation, integration flows, and data mappings for all client integration projects.
• Ensure compliance with industry standards, security protocols, and data governance requirements during integration.
• Proactively identify opportunities for improvements in system integration and make recommendations for enhancements.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 3+ years of experience in systems integration, product or program implementation, or a similar technical role.
• 3+ years of experience leading end to end client engineering solutions projects with technical and operational teams in a start-up or healthcare environment preferred.
• Strong knowledge of integration technologies such as APIs, middleware, and ETL tools.
• Proficiency in programming languages highly preferred.
• Experience working with cloud platforms (AWS, Azure, Google Cloud)
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage multiple projects simultaneously.
• Must be a proactive, quick learner with problem solving skills.

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition to the salary for this role, you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Unlimited PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Sound like a good fit? We’d love to meet you.