At Mammoth Holdings, business is BOOMING! And we’re looking to add a few key players to our winning team. Our goal is to help you learn and become the Best version of yourself!
Mammoth Holdings is in search of friendly and motivated team members to fill the position of Member Services Representative.
As a Member Services Representative, you will work as part of a supportive team and in most cases be the face of Mammoth
Holdings by providing a superior level of customer service to members, prospective members, and guests.
Potential candidates must be friendly, able to multitask, and have a strong work ethic. We are also looking for someone with proficient organizational skills , attention to detail, and time management. Active listening and communication skills (written and verbal) are imperative for success in this role.
What’s in it for You?
- Great compensation!
- $14-$15/hr starting!
- 401k plan with 4% Match
- Paid Holidays
- Paid Time Off ~ Up to 1 week in the First Year!
- Medical, Vision and Dental
- Learning & Growth Opportunities! We want you to learn and grow everyday!
- Free Car Washes!
Schedule:
- Full Time
- Monday - Saturday
- Must be available for rotating Saturdays
Essential Duties and Responsibilities
- Handle all member and non member interactions through:
- Phones
- Text Messaging
- Social Media
- Live Chat
- Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and managing the call according to training.
- Accurately enter customers and claim information into the system database.
- Maintain a strong work ethic with a total commitment to success each and every day.
- Making sure every aspect of our customer service process is completed and each customer is satisfied.
- Maintain the highest level of professionalism through the way you dress, carry yourself and interact with team members.
- Ability to remain calm under pressure and can think and react quickly, especially in times of distress for customers.
- Explaining the ins and outs of our membership programs across 13+ brands
- Aligns with departmental focus and goals regarding customer retention.
- Ability to navigate customer situations with critical thinking and problem solving.
- Ability to to seek help and/or escalate to a more senior role.
- Ability to follow established processes and procedures precisely as described.
- Derives all necessary information from the customer to update the database.
- Motivated to continuously improve!
Qualifications/Requirements
- Prior experience with telephone-based customer service is preferred
- Experience with CRM software is preferred but not required
- Experience with all aspects of the Google apps program and/or Microsoft Office Suite
- Willingness to perform routine support tasks such as, membership management, answering of multi-line phone systems.
- Experience managing challenging or emotional situations in a calm, polite and professional manner
- Demonstrated communication abilities with management, team members, and customers.
Education:
High school diploma or equivalent
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