Ricardo Defense has an immediate need in their IT Department for an experienced IT Support Technician. This IT Support Technician will primarily be in our Troy, MI office but will also support our Sterling Heights, MI manufacturing facility. This IT Support Technician position will also allow for some remote work. Normal working hours are 8:00 AM to 5:00 PM, Monday through Friday.

Essential Duties and Responsibilities:

• Level 1 Help Desk support for internal company users.
• Coordinate with internal IT staff and users to resolve all technical issues and escalate if required to ensure smooth business application processes through the internal ticketing system.
• Coordinate with IT and HR staff to install and configure desktop solutions for new on-site and off-site users.
• Collaborate with vendor support contacts to resolve all issues for desktop equipment and software applications.
• Coordinate with the IT team and assist in maintaining that all information is secure.
• Assist IT team in network and hardware projects.
• Meet all client hardware requirements and verify to fulfill service level agreements (SLAs).
• Install and support client applications and train all users to use applications appropriately.
• Collaborate with and provide assistance to the IT Staff when needed.
• Support IT asset tracking, receiving, tagging, recording, and assigning computing, telecommunications, and mobile assets.
• Documentation Specialist for the creation and maintenance of IT related documentation, and How To/Help instructions.

• A bachelor’s degree (preferred) or associate degree from an accredited college or university in the Information Technology and related IT work experience.
• Ability to obtain a Common Access Card and a U.S. Government Security Clearance.
• Knowledge of Microsoft SharePoint a plus.
• Knowledge of Windows, Windows Server and Linux.
• Knowledge of hardware such as but not limited to desktops, laptops, and printers.
• A+ Certification, Security+ Certification is a plus.
• Self-starter with a desire to eliminate wasteful activities, and create world-class operations.
• Strong help desk communication skills.

Ricardo Defense offers an impressive compensation and benefits package including:

• Medical, Dental & Vision Benefits
• Company Paid Life and AD&D
• Company Paid Short Term and Long-Term Disability
• Flexible Spending & HSA Accounts
• Legal & ID Shield Services
• 401k with Company Match
• Paid Holidays, vacation, and sick days

About Us:
Ricardo Defense Inc, is the business entity within Ricardo plc that works on classified safety and defense contracts for the US DoD and it therefore operates as a separate entity governed by a Special Security Agreement (SSA). Ricardo Defense Inc provides solutions to meet the challenges faced by defense customers in the integration of complex and diverse systems specializing in taking innovative technologies from science to real-world deployment. For more information, visit www.ricardo.com.

Ricardo Defense Inc, is a proud recipient of the 2022 Hire Vets Gold Medallion Award.

Ricardo Defense Inc, is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, national origin, sex (including gender identity or gender expression), age, mental or physical disability, creed, ancestry, citizenship, veteran status, marital status, sexual orientation, medical condition, genetic trait or any other characteristic protected by federal, state or local law.

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