ITOCHU Building Products (IBP) Holdings has an immediate need for an IT Help Desk Technician. ITOCHU Building Products is the largest leading manufacturer and wholesale distributor of fencing products in North America. The IBP Information Technology department is a shared-services model providing IT services to its member companies, including Master Halco, Alta Forest Products, US Premier Tube Mills, and Daiken North America Ltd.

The IT Help Desk is the primary IT support conduit for all ITOCHU Building Products entities.  This 100% in-office position will be based out of the Alta Forest Products in the corporate office located at 810 NW Alta Way, Chehalis, WA.

Why Join our Company?

• A culture that values opportunity for growth, development, and internal promotion 
• Lucrative compensation package with pay range of $28 to $34 per hour 
• Comprehensive medical and dental benefits programs 
• 401 K retirement savings program with company match
• Casual Dress
• Company entertainment discounts
• Tuition reimbursement for job-related training
• Generous paid time off and paid holidays

This is a very exciting time to join our company as we continue to grow (100+ locations), introduce new products, make technological investments, and implement innovative marketing strategies.

• Provide technical support users remotely and in-person, identifying problems, researching answers, and guiding clients through corrective steps.
• Daily administration, distribution and escalation of support tickets through Jira Service Management.
• Microsoft AD/0365 account creation and administration.
• Maintain service contracts of office equipment. 
• Limited travel to local facilities during hardware deployments.
• Other duties as assigned.

Qualifications: 

• 2-4 years of experience in a similar role
• Experience configuring and troubleshooting Windows 10 and/or Windows 11.
• 2+ years administrating Active Directory
• Experience supporting and using Office 365 applications. 
• Strong analytical and troubleshooting skills with the ability to handle and own critical issues through to resolution.
• Ability to create technical documentation and training documents.

What sets you apart:

• Excellent communication and customer service skills
• Experience supporting a similar multi-site organization
• Excellent organizational skills 
• Job relevant Industry degrees or certifications
• Ability to travel

Physical demands:

• The ability to lift 30 pounds (Printers, monitors, etc.)