High Country Community Health (HCCH) is a federally funded Community and Migrant Health Center with medical locations in Watauga, Avery, Burke, and Surry Counties. The mission of HCCH is to provide comprehensive and culturally sensitive primary health care services that may include dental, mental and substance abuse services to the medically under- served population of Watauga, Avery, Burke, and Surry Counties and the surrounding rural communities.

Job Summary and Responsibilities

This position will primarily serve as the clinical case manager for the Medication for Opioid Use Disorder (MOUD) program to assist patients working with opioid addiction. The case manager will provide support and assistance to the patients based on patient needs assessments and recommendations from the MOUD treatment team. In addition, this position will support the behavioral health team, as needed.

Responsibilities include:

• Conducting comprehensive assessments of the patient’s medical and behavioral health needs.
• Completing initial telephone screening with patients interested in the MOUD program and coordinate referrals from outside agencies.
• Providing case management support based on identified needs including assisting with referral(s) for outside treatment.
• Educating patients and clinicians about barriers to health (including BH) improvement/ community resources/insurance benefits/others to assist with informed decision-making, discussing the patient’s care plan with the client/family/professionals, as needed.
• Facilitating completion of paperwork for admission including ROIs, treatment agreements, and yearly updates of program paperwork.
• Facilitating bottle recalls and following HCCH procedures for documentation in the patient’s medical chart.
• Training staff across sites on MOUD procedures and documentation.
• Maintaining an electronic spreadsheet to track MOUD patient panel.
• Completing prior authorizations as needed for the MOUD patients and patients seen by the Behavioral Health program.
• Assisting with scheduling MOUD and BH patients as needed.
• Attending daily MOUD huddle.

Supervisory Relationship:

Reports to: MOUD Program Coordinator

Requirements/Skills/Experience

• Ability to effectively communicate with a diverse population including patients, coworkers, and community stakeholders.
• MOUD or Nursing experience.
• Experience working in the field of substance use treatment.
• Ability to interview patients with tact and cultural sensitivity to obtain necessary information to make appropriate referrals and follow-up.
• Ability to learn and utilize all relevant features of the Electronic Health Record in documentation of clinical work.
• Excellent time management and organizational skills
• Intermediate to advanced computer and spreadsheet skills, ability to learn and use electronic medical record systems
• Self-motivated and self-guided

Qualifications:

Graduated from an accredited college or university with an appropriate degree relevant to the role. A minimum of two years’ experience in primary care, behavioral health, or substance use treatment setting is preferred. Valid NC driver’s license and good driving record. Demonstrated ability to collaborate effectively in a team setting. Previous experience in a medical setting is preferred.