The Housekeeping Assistant Manager is responsible for ensuring efficient operations of the Housekeeping

Department in accordance with Videni Concepts, LLC standards, as well as supervising the entire

Housekeeping Department includes rooms, front/back of house, public areas, and laundry. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regularly direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

• Supervisory experience preferred 

• Must have a valid driver’s license for the applicable state.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace, including anticipating, preventing,

identifying and solving problems as necessary.

• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the need.

• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.

• Must be able to work with and understand financial information and data, and basic arithmetic functions. 

Education & Experience

• Supervisory experience preferred
• Must have a valid driver’s license for the applicable state.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing,
identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the need.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions. 

Job Duties & Functions

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.

• Maintain regular attendance in compliance with Videni Concepts, LLC standards, as required by

scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)

• Always comply with Videni Concepts, LLC standards and regulations to encourage safe and

efficient hotel operations.

• Comply with certification requirements as applicable for position.

• Monitor and direct all housekeeping and laundry personnel.

• Inspect rooms daily or coordinate with Housekeeping manager or supervisors to do so based on occupancy need.

• Ensure compliance with company and brand training using the steps to effective training according to Videni Concepts, LLC standards.

• Handle overall supervision of daily inspection for arriving V.I.P.'s.

• Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to Videni Concepts, LLC standards.

• Maintain required PARs of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.

• Conduct monthly and quarterly housekeeping inventories on a timely basis.

• Ensure guest privacy and security by correctly following Videni Concepts, LLC procedures.

• Participate in required M.O.D. coverage as scheduled.

• Ensure implementation of all Videni Concepts, LLC policies and house rules.

• Train and review all "House Safety" rules and procedures with housekeeping staff.

• Motivate, coach, counsel all housekeeping personnel according to Videni Concepts, LLC S.O.P.'s.

• Monitor work orders and submit them to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.

• Respond to all guest requests, situations, complaints, and accidents presented to Housekeeping in an attentive, courteous, and efficient way.

• Attend monthly all-employee team meetings, and any other functions required by management.

• Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Videni Concepts, LLC standards.

• Maintain a professional working relationship and promote open lines of communication with other managers, employees, and all other departments.

• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.

• Focus the Housekeeping Department on its role in contributing to the guest service scores.

• Balance and clear the room status nightly, comparing the PM Housekeeping Report with the

computer room status report and resolve all discrepancies.

• Maintain and monitor "Lost and Found" procedures and policies according to standards.

• Train all Housekeeping personnel to perform their duties to Videni Concepts, LLC standards, using the steps to effective training according to Videni Concepts, LLC standards.

• Ensure that employees are, always, attentive, friendly, helpful and courteous to all guests,

managers and other employees.

• Conduct daily morning meetings with staff.

• Conduct weekly walk through with General Manager and Property Engineer.

• Use the telephone and computer system for reporting and verifying room status.

• Ensure valet laundry is recorded for valet cleaners. Check and review incoming laundry at the end of day to ensure all items have been returned (property specific).

• Properly store, secure and issue supplies as needed to meet business demands.

• Complete all reports in a timely and efficient manner as required by management.

• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.

• Ensure completion of regular maintenance and cleaning projects on a biannual basis.

• Monitor all V.I.P.'s, special guests, and requests.

• Perform any other duties as requested by the General Manager or Housekeeping Manager.