CENTEGIX™ is the leader in incident response solutions. CENTEGIX™ creates safer spaces by innovating technology to empower and protect people, and leaders nationwide trust our safety solutions to provide peace of mind. Our award-winning CrisisAlert™ platform is the fastest and easiest way for staff to call for help in any emergency, from the everyday to the extreme. Our Internet-of-things (IoT) platform utilizes a powerful blend of hardware, software, and wireless technologies to ensure fast, accurate, and reliable communication of emergency incidents campus-wide. Instant communication through visual cues and audio integration enables rapid response to any incident or crisis, anywhere on a campus. Because in a crisis: Every. Second. Matters.

PURPOSE

You have the opportunity to make a real difference! Join a passionate, technology savvy team with a mission that is truly life-saving.  As an Onboarding Project Manager, you are the face of CENTEGIX™ and will act as the primary point of contact for new clients implementing any component of our Safety Platform and/or existing clients that are moving to our new technology platform. The conversion process consists of many steps and logistics to coordinate not only with the client but internally with our departments as well. The most important part of the conversion process is to provide uninterrupted service of CrisisAlert. 

As an ideal candidate, you are passionate about being customer focused. You are outgoing, organized and provide top-notch service to our customers over the phone, in person, and using written communications.  You will play a key role in assisting leadership to create and deliver the Customer Experience Strategy for CENTEGIX™ and provide input for continuous improvement across departments.    

POSITION RESPONSIBILITIES

• Project Management: Manage and lead the end-to-end customer onboarding and implementation process for new Safety Platform and conversion customers, from initial planning and kickoff to final delivery and handoff to support teams
  • Act as the SME, fielding questions from customers and recommending best practices based on the district nuances and where they are in the conversion process.
  • Coordinate equipment installation with customers and installation team and remain in communication throughout the duration of the installation, making adjustments as necessary.
  • Create large scale installation & project schedules, working cross-functionally between Centegix departments to ensure all prerequisites and dependencies are met.
  • Assist customers with testing plans and ensure testing is scheduled, completed and issues resolved.
  • Lead cross-functional teams and ensure collaboration amongst all departments. 
• Client Interaction: Serve as the primary point of contact for customers during the onboarding and implementation phase, ensuring regular communication, setting clear expectations, and managing customer relationships.
• Cross-Functional Collaboration: Collaborate with internal teams (Onboarding Project Coordinator, Sales, Solutions, Command Center, Service Delivery, Customer Success, Product, Warehouse, Field Services, and etc.) to ensure alignment and timely delivery of customer solutions.
• Project Planning & Execution: Develop and maintain project plans and timelines, ensuring all project deliverables are met on time, within contract terms, and with a high level of quality.
  • Drive results, execute projects with excellence, deliver outcomes and achieve goals efficiently. 
• Issue Management: Identify potential project risks and issues early on, and develop mitigation plans to address them proactively.
• Customer Satisfaction: Focus on delivering a positive onboarding experience for the customer, ensuring their needs are understood, and their success is prioritized throughout the process.
• Documentation: Ensure all project-related documentation is complete, accurate, and up to date, including timelines, project plans, risk logs, and status reports in Monday.com and Salesforce.com. 
• Reporting: Provide regular updates to leadership on project status, challenges, and successes, highlighting key metrics and ensuring alignment with company goals.
• Cross-training: Cross-train on other components of Safety Platform to onboard new customers and convert current customers,  including training, application configuration support and go-live readiness planning of CrisisAlert, Safety Blueprint and Visitor Management. 

• 3-5  years of experience in a project management role
• 0-15% Travel
• Software Application Customer Onboarding experience required – Education Technology software a plus
• Monday.com and/or Salesforce or similar experience required 
• Ability to work within multiple time zones in the USA
• Strong Project Management Skills 
• Competent and Resourceful project leader, able to drive cross-functional collaboration to ensure customer success
• Excellent verbal and written communication skills, including leading meetings and presentations both in-person and virtually
• Proven customer facing experience
• Strong experience with using Microsoft Excel, Word and PowerPoint, G-Suite or equivalent tools 
• Ability to multitask, prioritize and manage time effectively 

What’s in it for you?

• Remote first work environment; we offer workplace flexibility
• Participation in company wide discretionary bonus
• 15 days paid time off(prorated)
• 10 paid holidays
• Monthly device(s) reimbursement
• We offer a range of Healthcare plans to meet your needs  (medical, dental, vision)
• 401(k) Plan with 4% employer contribution to help you plan for the future
• Employee Referral Bonus 
• Charitable Program Match

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate