Community Manager
Fully Remote Raleigh, NC
Job Type
Full-time
Description


This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.


Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

  • Proficient with Google Suite applications including Gmail, Docs and Sheets  
  • Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co-workers and generally enjoy working with a diverse clientele  
  • Strong interpersonal, written and verbal communication skills required  
  • Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change.
  • Strong decision-making, organizational and problem-solving skills
  • Support and provide efficient and timely communication to multiple Homeowner’s Association (HOA) Board of Directors (clients) needs, requests and action items.
  • Attend and facilitate Board of Directors meetings, annual meetings and special meetings as required (usually in the evening).
  • Ability to effectively manage multiple client relationships simultaneously.  
  • Prepare all meeting material packets for all above mentioned meetings
  • Create budgets for communities in portfolio 
  • Obtain and negotiate all vendor contracts i.e. (landscaping, maintenance etc.) 
  • Ability to review, interpret and ensure compliance with HOA documentation 
  • Ability to review, interpret and answer questions on Financial Documents 
  • Assists clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues. 
  • Document and retain all communications between the Community Board Members, Vendors, and Support Teams
  • Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA 
  • Ability to research and obtain information to resolve homeowners’ needs 
  • Conduct follow up on specific requests made to agent by home owners 
  • Filing of Paperwork 
  • Other tasks as assigned

Requirements:

  • Strong communication skills 
  • Strong ability to multitask 
  • Strong ability to pay attention to detail 
  • Retain and recall a large amount of detailed information 
  • Move quickly and efficiently through assigned workloads 
  • Demonstrate the ability to manage time in order to maximize the maintenance of on-going client relationships 
  • Conduct appropriate for Business atmosphere 
  • To be able to clearly comprehend the information over telephone 
  • Utilize general office equipment i.e., telephone, fax, copy machine 
  • Proper Grammar 
  • Prior HOA experience a plus 
  • General understanding of HOA documents helpful 
  • Bi-lingual helpful 
Requirements


Education and Training:

  • High School Diploma  
  • 2-5 years related experience; or equivalent combination of education and experience
  • CMCA, AMS or PCAM Designation preferred

Adaptability:

  • Adapts to changing work demands. 
  • Stays focused on own work when faced with challenges and/or difficulties. 
  • Stays open to and learns from feedback.

Physical Activities

The following physical activities are necessary to perform one or more of the essential functions of this position.

  • Moves, lifts, carries supplies weighing less than 20 pounds without assistance.
  • Creates documents, reports, etc. using a computer. 
  • Ability to enter and locate information on a computer.
  • Visually verifies and/or reads information. 
  • Sits for an extended period of time.
  • Must be physically present in the office as the needs of the business dictates.
Salary Description
50,000-55,000