About the Role 

 This role will support the Philadelphia and Baltimore markets, ensuring that community impact initiatives are effectively implemented, tailored to each market's unique needs, and aligned with organizational goals. 

The Community Impact Manager will play a crucial role in advancing PCs for People’s mission by developing and implementing community outreach strategies and overseeing retail operations. This role involves driving revenue growth, enhancing digital literacy, and fostering partnerships with nonprofit agencies to expand the reach and impact of affordable technology. Additionally, the Community Impact Manager will be responsible for identifying and writing grants to support these initiatives. This position reports to the Director of Development and Marketing.

Key Responsibilities

Community Relations and Outreach

• Serve as the primary representative of PCs for People in marginalized communities, promoting our mission and services.
• Collaborate with the marketing department to execute strategies that enhance program visibility through various media channels.
• Represent PCs for People at meetings, conferences, and events, educating audiences about our programs including, distributing, connecting, and supporting.
• Cultivate and maintain strong relationships with partners and funders to boost program distribution and usage.
• Oversee distribution partnerships to ensure timely execution, clear communication, and high customer satisfaction.
• Act as a liaison for volunteers, coordinating opportunities and building advisory councils.
• Balance responsibilities with outbound prospecting/sales, retail management, and grant activities.
• Maintain a comprehensive database of community partnerships and potential leads. This includes regularly updating partner information, tracking engagement levels, identifying opportunities for collaboration, and ensuring that all interactions are documented.
• Develop strategies to nurture relationships with existing partners while actively seeking new opportunities to expand the nonprofit's impact in the community.

Sales Management

• Lead day-to-day sales strategies, identifying and developing new partnership prospects.
• Maintain and grow relationships with existing partners and community connections.
• Represent PCs for People at community events, preparing and delivering sales proposals and presentations.
• Stay informed on trends and market conditions to contribute to strategic growth.
• Remain connected to the community and manage interactions with the organization.

Retail Operations

• Oversee retail operations, including scheduling, staffing, and ensuring excellent customer service.
• Collaborate with the Director of Customer Service to train and develop retail staff.
• Work with the marketing department to drive traffic to the retail location.
• Manage Customer Service Representatives (CSR) KPIs, including sales, service repairs, and digital skills.
• Ensure the retail space is well-maintained, clean, and organized.

Community Distribution & Administration

• Plan and execute community events to enhance visibility and drive sales (e.g., pop-ups, subsidized distributions).
• Oversee  the full development and service delivery process, including relationship building with foundations and individual donors, grant writing, and managing funded projects.
• Identify, write, and submit grants to support programs for marginalized populations, ensuring alignment with the organization’s goals.
• Submission and execution of program, capacity, and general operating grant opportunities.
• Identify and support external funding opportunities from other nonprofit organizations or entities, contributing to the Write in Tech initiative.
• Engage in local digital equity initiatives and support grant applications to secure additional funding.
• Follow established workflows for distributing, documenting, invoicing, and collecting funds.
• Participate in staff training and contribute to the growth of other market Community Impact efforts.

Required Skills and Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 3 years in a related field.
• Proven experience in grant writing and securing funding.
• Strong communication skills, both written and verbal.
• Highly organized with exceptional critical thinking and analytical abilities.
• Proactive, with the ability to prioritize, problem-solve, and work independently.
• Demonstrated integrity and confidentiality in handling sensitive information.
• Proficient in Google Suite, Microsoft Office, and Adobe applications.
• Entrepreneurial mindset with a passion for community service.
• Ability to travel as needed and reliable transportation required.

Benefits

We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment. We offer full health benefits (medical, dental, vision), 401k matching, disability insurance, life insurance, and flexible PTO.

Equal Employer Opportunity.