Empire Technological Group DBA Aruze gaming Global is looking to add a Help Desk I to our team!       

Las Vegas  

Responsibilities: 

• Provide Technical Support: Respond to requests for technical assistance via phone, email, or ticketing system, and resolve      issues in a timely manner.
• Troubleshoot Hardware and Software Issues: Identify, analyze, and solve hardware, software, and network-related problems.
• User Account Management: Assist in creating, updating, and disabling user accounts and ensuring appropriate access and security protocols.
• Install and Configure Software: Assist in the installation, configuration, and upgrading of software applications, ensuring      compatibility with organizational standards.
• Documentation: Record, track, and document the service request problem-solving process, including actions taken through to the final resolution.
• Inventory Management: Track IT equipment inventory and maintain accurate records for all hardware assets.
• User Training: Provide guidance to end-users on best practices and company IT policies.
• Escalate Issues: Refer unresolved issues to higher-level support staff and communicate progress to users as needed.
• Other duties as requested and /or assigned. 

Skills / Abilities: 

• High school diploma or equivalent required; an associate’s degree in Information Technology or related field preferred.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Technical Proficiency: Basic knowledge of computer hardware, software applications, operating systems (Windows, Mac OS), and standard troubleshooting techniques.
• Customer Service Orientation: Strong interpersonal and communication skills, with an ability to empathize with non-technical      users.
• Problem-Solving Abilities: Logical and analytical thinking skills to diagnose issues and find effective solutions.
• Organization and Time Management: Ability to manage multiple requests and prioritize tasks effectively.
• Attention to Detail: Accuracy in documenting issues and resolutions, as well as ensuring systems are up to date.

Benefits: 

401(k) 

Medical, Dental, Vision 

Life insurance 

Flex Time Off

Disability Insurance       

Schedule: 8-hour shift   

Job Type: Full-time      

Empire Technological Group Ltd. DBA Aruze Gaming Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.