The ENOVIA Technical Support role is primarily responsible for providing the following functions for our customers:
- Incoming ticket queue management
- Investigation of customer's issue
- Troubleshooting sessions
- Technical research for solutions includes searching knowledgebase(s), replication testing and validation, remote support and peer collaboration
- Creation and monitoring of Support Requests through Dassault Systemes
- Perform any other duties as assigned by the supervisor.
In addition, the ENOVIA Technical Support role works to develop long-term relationships with our customers by providing excellent support, communication and being proactive with solving problems.
SKILLS
- CAD/CAM/PDM/PLM software and industry awareness
- Experience with ENOVIA, 3DEXPERIENCE
- Hands-on experience with other Dassault Systèmes software (3DEXPERIENCE, CATIA, ENOVIA, DELMIA, SIMULIA, SolidWorks) would be an advantage
- Experience with Knowledgeware and automation with Visual Basic would be an advantage
- Knowledge of competitive software (PTC, Siemens, Autodesk, etc.)
- Ability to convey technical concepts to an audience with a broad range of backgrounds
- Highly motivated and passionate about new technology
- Excellent written and verbal communication skills
- Self-motivated
- Creative
REQUIREMENTS
- Bachelor’s degree in Engineering or Computer Science preferred
- 5+ years’ experience with computers, Windows OS, and typing.
- 5+ years' experience with windows registry, firewalls, common plug-ins, antivirus, anti mal-ware applications, and networking
- Interpersonal Skills such as telephony skills, communication skills, active listening, and customer care.
- Proven experience troubleshooting hardware and software.
Hours & Competitive Compensation Includes: This position is full-time, Monday - Friday, 8am - 5pm. This role can be remote, hybrid, or based in a GoEngineer office. We offer a competitive base pay plus benefits detailed below.
More about what GoEngineer offers: At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.
Generous Benefits Include:
- Participation in GoEngineer's generous PTO program from day one of employment.
- 401(k) Plan that includes up to a 6% company match, 100% vested day one.
- Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts.
- Generous HSA Contribution with participation in the High Deductible Health Plan.
- Employer paid Life Insurance Policy with optional Supplemental Life available.
- Employers paid Short-Term and Long-Term Disability Benefits.
- Dental, Vision, and other Ancillary benefits.