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Description

We are looking for a competent Help Desk Technician to provide technical support to our HQ colleagues in an efficient and accurate manner. You will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that our firm is fully operational to serve our clients.

What Can You Expect:

Be an integral member of a high performing team
Be highly visible as a subject matter expert to our colleagues in our fast growing Scottsdale location

What’s In It For You?

Work within a fast paced, high performance culture with minimal direct supervision
Opportunity to learn and expand your IT skill set
Be a part of a company that values a healthy work/life balance

Requirements

We will count on you to:

Monitor and respond quickly to incoming requests related to IT issues
Properly escalate unresolved queries to the next level of support
Maintain computer systems and act as support if any system goes down
Responsible for PC's, printers, servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)
Maintain user PC's, including upgrades and configuration as needed
Assist with onboarding of new users
Keep inventory of all equipment, software, and license users
Install, configure, and upgrade PC software
Other duties as assigned

What you need to have:

At least 1 year of proven work experience in providing help desk support or other job experience
Excellent verbal and written communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation

What will make you stand out:

Associate's or Bachelor's degree in IT, computer science, or relevant field
Applicable certifications

For more information, please visit us at: https://www.mccarthylawyer.com/

Hours: 8:00am to 5:00pm

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

Paid time off
Health Insurance
Dental Insurance
Vision

Schedule:

Day shift
Monday to Friday

Education:

High school or equivalent (Required)

Experience:

Help desk: 1 year (Preferred)