GoEngineer’s team of full-time support engineers provides assistance to thousands of customers across the US.
Your Key Contributions:
- Field incoming phone calls and support emails
- Troubleshoot and provide resolution to customer issues regarding SOLIDWORKS CAD, SOLIDWORKS PDM, Installation, and add-on products
- Researching issues and workarounds
- Utilize team processes for escalating issues both internally and externally
- Timely progress updates with open tickets, ongoing communication with customers
- Workflow averages a minimum of 20 customer calls weekly, not inclusive of voicemail, resolving a minimum of 350 cases quarterly
- Documenting progress updates and resolutions in CRM
For this role, our ideal candidates would have:
· Effective verbal and written communication skills
· Have an empathic nature and sincere desire to be helpful to others
· Empathic to customer challenges
· Enjoy problem solving and be solution-minded
· Focused on creating a positive customer service experience
· Proficient in Microsoft Office
· 1+ years of SOLIDWORKS 3D CAD experience, or similar
· Education level – High School Diploma
· 2+ years of administrative office support, professional customer service, sales or similar experience
Position Hours & Location:
This is a fully work-remote role, full-time, Monday – Friday, 8:00am – 5:00pm, very rare overtime may be required with notice.
More about what GoEngineer offers:
At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where Diversity, Equity, and Inclusion practices are centered in the work we do, and employees feel welcomed as they are from the first day.
Competitive Compensation Includes:
GoEngineer offers a competitive compensation of $50,000 annual salary range, based on experience. With opportunities for an increase upon completion of certification programs.
Generous Benefits Include:
- Participation in GoEngineer's generous PTO program from day one of employment.
- 401(k) Plan that includes up to a 6% company match, 100% vested day one.
- Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts.
- Generous HSA Contribution with participation in the High Deductible Health Plan.
- Employer paid Life Insurance policy, optional Supplemental Life available.
- Employer paid Short-Term and Long-Term Disability Benefits.
- Dental, Vision, and other Ancillary benefits.