The Level 1 IT Associate will provide a fast and useful technical assistance on various computer systems by answering queries on basic technical issues and offering guidance to solve them.

• Serve as the first point of contact for employees seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by employees
• Walk the employee through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update employee on status and information
• Pass on any feedback or suggestions from employees to the appropriate internal team
• Identify and suggest possible improvements on procedures
• All other duties as assigned

• Proven experience as a help desk associate or other support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Must submit to and pass a background and drug screening
• Must be able to work nights and weekends as needed and drive to store locations

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.