Title: Data Systems Manager- REACH

Location: Belltown office (Downtown Seattle)

This is an exempt fulltime position

Hours 8:30-5:00 M-F 

The annual salary is $92k-$107k

ETS strives to achieve pay equity and transparency as part of our goal to create an equitable workplace. 

. Work at Evergreen Treatment Services and make a difference in our community! 

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values. 
• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization.  Find out how we are working to achieve racial equity, health equity, and community justice. 
• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members.  Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work.  

REACH Mission and Values 

The REACH Program works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The REACH mission is to foster community health and safety through outreach, relationship, healing interventions and systems advocacy for people who use drugs.

REACH provides outreach-based-care coordination, multidisciplinary clinical services, and supports to access and maintain housing.? All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives.  

REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating historical trauma and immense suffering in individuals’ lives.? We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren’t just surviving, but able to thrive. 

REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions.  

The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. 
REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity, and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply.  

This dynamic position plays an important role in helping ETS accomplish our mission! 

 Job Summary: 

• The Data Systems Manager role is part of the REACH Administration team that supports ETS’  mission through leadership and optimization of REACH information systems. • This role makes a critical difference at ETS by developing systems that accurately capture the information used to evaluate the impact of REACH’s services. 

What you contribute to this role – Responsibilities: 

• Help ETS succeed in carrying out our mission through working together with other staff to transform  systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness. 

• Assist with the organization-wide initiative to reimagine our interconnectedness within our  community to overcome the aspects of our society and organizational culture shaped by white  supremacy and settler colonialism. 

• Lead a growing team of REACH Data Systems Specialists and all the work relevant to the team’s  scope: reporting, end user support, system development, data analysis, documentation, and  communication. 

• Provide strategic leadership for REACH information systems in close collaboration with the Director  of Information Management, REACH Directors, and administrative colleagues.  

• Process, implement, and supervise contractual obligations around quantitative reporting and  integration. 

• Manage the improvement and maintenance projects of REACH’s client record system alongside  stakeholders, developers, and the rest of the data team. 

• Spearhead REACH’s data governance and data quality initiatives. 

• Implement ETS-wide initiatives for information system improvement and integration within REACH’s division.

• Execute quality improvement initiatives by fostering collaborative relationships with Quality  Improvement and Risk Management colleagues. 

• Support advocacy and expansion by generating measurements and models that demonstrate REACH’s impact. 

• Maintain productive and respectful partnerships with external partners, funders, and information system managers.

• Ensure staff understand and comply with pertinent Federal, State, County, City and funder data  requirements. Note: New and/or different duties and responsibilities may be assigned to this job at any time. 

What you bring to this role – Qualifications: 

Education and/or Relevant and Lived Experience (if applicable): 

o A Bachelor’s degree in a related field required. Advanced degree preferred. 

o Two years supervisory experience. 

o Three years of data system support and operations in social services, healthcare, or research industries. 

o Knowledge of operations and the flow of information in a social services program is highly desirable.  

Knowledge and Skills: 

o Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff. 

o Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds. o Experience querying, reviewing, and interpreting data and reports.  

o Strong interpersonal skills and verbal/ written communication skills.  o Excellent organizational skills and ability to manage projects, prioritize workload, work independently, and complete tasks timely and efficiently. 

o Dependable, able to work under pressure, receptive to change, willingness to learn,  cooperative approach to problem solving. 

o Flexible team player, with excellent attention to detail. 

o Ability to maintain confidentiality and use discretion when handling highly sensitive  information. 

o Ability to set boundaries, resolve conflict and de-escalate issues. 

o Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites  such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS  Outlook email and calendaring programs (or equivalent) and sending attachments, using  MS Teams or equivalent chat, call, and videoconference features, and navigating search  engines such as Edge or Google and carrying out browser searches and website  benchmarking steps. 

Additional Essential Information: 

Physical Conditions and Requirements: 

• The employee may be exposed to illicit drug residues and fumes or other bio-hazardous  materials when carrying out job functions. There is also potential for exposure to bloodborne  pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to  bloodborne pathogens. Policies and procedures are in place addressing each item specifically.

• The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or  controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and  kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl. 

• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, peripheral vision and the ability to adjust focus. The  noise level in the work environment is moderate. 

Equipment Used: 

• Computer, photocopier, fax machine, phone, and laptop. 

• Possible use of a program vehicle, for which a valid Driver’s License and acceptable driving record is required.

Check Out ETS’ Excellent Benefits - Part of Your Total Rewards Package in this Role! Key Benefits: 

• Medical and Dental benefits, as well as voluntary Vision benefits. 
• 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA. 
• Basic Life/ADD/FSA tax saving accounts for health and dependent care. 
• Employee Assistance Program (EAP), voluntary long-term disability coverage. 
• Vacation (2 weeks/year, access at 6 months),  
• Sick leave (24 days/year, access at 30 days). 
• Mental health leave (12 days/year, access at 30 days). 
• Holidays (12 days/year) and one Floating Holiday per year. 

Exceptional Perks: 

• Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc. 
• Transportation stipend or pass and mileage and parking reimbursement when traveling for work. 
• License renewal reimbursement and tuition/training assistance. 
• Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times. 
• Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs). 
• Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping. 
• Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term. 

Explore Working at ETS and Apply for This Position! 

• To learn more about ETS, visit our website at www.evergreentreatment.org.  
• To apply for this position, click here.  ETS HR staff will respond to your application soon. 

Evergreen Treatment Services acknowledges that we are on the traditional land of the first people of Seattle, the Duwamish People past and present and honor with gratitude the land itself and the Duwamish Tribe. 

Inclusivity and Reasonable Accommodation: • Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be  considered for employment without attention to race, color, religion, sex, sexual  orientation, gender identity, national origin, veteran, or disability status. Note that a  Washington State Patrol criminal background check will be conducted periodically as a  condition of ongoing employment, and candidates with prior criminal convictions will  be invited to provide additional context as needed. • ETS will reasonably accommodate qualified individuals with a disability so that they  can perform the essential functions of a job unless doing so causes a direct threat to  these individuals or others in the workplace and the threat cannot be eliminated by  reasonable accommodation, or if the accommodation creates an undue hardship for  ETS. We also seek to provide reasonable accommodation for the interview process.