Alacrity Solutions

IT Support Specialist

About Alacrity Solutions

Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from the first notice of loss through the completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit www.AlacritySolutions.com. 

Alacrity Solutions, Specialty and Auto Division is looking for a Support Specialist with experience on an IT help desk supporting users and customers with Microsoft Windows computers and related technology. Along with Microsoft’s suite of products, applicants will continually develop knowledge and support applications built in-house. Applicants should be able to work independently with minimal supervision in a fast-paced environment and possess the ability to learn quickly. Troubleshooting skills are a plus. We offer competitive pay and benefits.

Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)

• Desk-side, email, phone, and ticketing system support of operating systems, printing, applications, and light network/server support.

• Installs, configures, and supports software as needed for new user computers and devices.

• Creates and manages user accounts in various systems.

• Monitors and corrects transactional issues with soft-copy file transfers using GUI tools.

• Self-initiated research to learn and apply problem-resolution steps.

• Escalate issues that require engineer-level support and/or have exceeded SLA timelines.

• Monitors work queue for follow-up and to ensure resolution.

• Consistent communication of issue/need status and resolution in writing to IT management and affected user(s).

• Other duties as assigned. Regular and reliable attendance is required. 

Skills & Requirements:

• Advanced understanding of Windows operating systems including user administration, domain, printing, and related networking.

• Advanced user of Microsoft Office suite.

• Apple iPhone & Android device, basic knowledge with the ability to support and troubleshoot.

• Proficient typing for quick and accurate written data entry, communication, and documentation.

Physical & Mental Demands:

The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

· While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee is occasionally required to stand, walk, and use hands to handle or feel.

· Ability to read, analyze, and interpret financial reports, and legal documents, and respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 

Starting salary range:

· up to $50K

Job Specifics:

· Fully Remote

· Full-Time (M-F, 8am-5pm Central Time)

- Preferred location within Dallas/Fort Worth area

Travel Required:

· Limited

 Why Choose Alacrity?:

• Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Vacation and Sick Time Accruals
• Paid Holidays

Affirmative Action/EEO Statement

Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy. 

How Long We Retain Personal Information:

We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.