About the Role: Program Manager/Program Coordinator (PM/PC)

The PM/PC is responsible for program execution in 4 schools (serving ~200 students) through leading program staff, providing hands-on and out-in-front support in schools, and meticulous planning and execution to ensure highest program quality and fidelity for student success. In addition, this person will act as the on-site program coordinator at one of the four schools ensuring high-quality tutoring sessions and a positive experience for volunteers and school staff.

As a program manager, this person will contribute positively overall to Heart’s growing team, with a high bar for excellence. This person must passionately inspire staff, volunteers, school leaders, and donors to act with urgency to ensure all students develop the strong foundation in math and enthusiasm for academics they need for long-term success.

As a program coordinator this person is present at their assigned school during tutoring sessions where they assess students and monitor instruction, in addition to providing ongoing training and real-time coaching to tutors. The coordinator is also Heart’s liaison to the school, streamlining communication to teachers and hosting the volunteers. The coordinator will build and maintain relationships across various stakeholders: with students, families, tutors, and school staff. 

Job Responsibilities: Key responsibilities are listed below.

Program Management 

• Use data and strong instructional practices to support the academic growth of ~200 students across 4 schools.
• Become an expert in elementary math instruction and best practices.
• Become an expert in Heart’s assessments and curriculum.
• Use student data to inform student needs, coach staff, provide hands-on support and modeling, and report to principals/teachers and HMT leadership.
• Use program data to identify and address operational challenges quickly.

Manage a team of Three (3) Program Coordinators. 

• Support training and ongoing professional development.
• Provide team leadership.
• Coach and provide hands-on support / modeling in the schools.
• On a weekly basis in a typical week, attend a tutoring session at each school and meet with each coordinator to review program data and offer help.
• Meet weekly with Program Manager team.

Manage Heart’s relationship with the School Leaders (Principal, AP, Lead Teachers) in your schools. 

• Build relationships with principals, gaining buy-in and sense of partnership.
• Represent Heart’s interests and needs in planning the program with principals with support from Interim Program Director.
• Incorporate principal feedback into program design, where opportunities exist.
• Build relationships with lead teachers, gaining buy-in and a sense of partnership. Support the Program Coordinator’s relationship with teachers, leveraging your content knowledge and credibility in formal and informal settings with the PC. 

Represent Heart Math Tutoring among school-based partnerships in your schools. 

• Build relationships, attend meetings, and gain awareness of the resources provided to and needed by our students.
• Leverage additional resources where practical and efficient.
• Maintain and improve upon existing program operations. 
• Execute Program Calendar with fidelity and precision.
• Support program-related projects, including family events, materials procurement, pre- and post- assessments, and other program-related items.
• Effectively manage time and balance multiple competing priorities at once.

Program Coordinator

• Oversee 50 – 60 students’ growth in math skills and enthusiasm for academics;
• Manage and support 50 – 80 weekly volunteers; 
• Liaise with teachers, school staff, and families;
• Deliver ongoing support and communication to tutors;
• Communicate with school staff regarding curriculum, students, and schedule issues; 
• Communicate with families regarding student and program updates;  
• Design and maintain schedule of students and volunteers using Salesforce; 
• Coordinate and complete student assessments; and
• Manage tutoring materials.

Volunteer Recruitment

• Actively participate in volunteer recruitment season (May-September), working with the Director of Development and Community Engagement.
• Maintain and grow new and existing volunteer and community partnerships.
• Serve as primary account manager for a selected number of organization partners. Set and meet goals for tutor recruitment from those partners.
• Serve as dual account manager for a selected number of organizations. Provide support and backup to your teammates to reach the recruitment goals.
• Complete outreach to prior year tutors from your schools to retain them into the next school year.
• During recruitment season and in the school year, liaise and serve as the representative to school specific partnerships in your schools.

General Responsibilities

• Contribute to Heart’s culture of philanthropy, attracting resources (volunteers, donors) to the program to fulfill Heart’s mission. Be a strong team member, working closely with Program Director and all Heart staff/volunteers to maintain, develop, and improve the program.
• Demonstrate Heart Math Tutoring core values: student-centered, gratitude, precision and professionalism, growth mindset, civic engagement
• Be strategic in your use of time, leveraging volunteers to accomplish your goals with efficiency and quality!

Key Skills: To be successful in this role, you will need most, if not all, of the following skills.

• Strong written communication
• Strong oral communication and presence
• Exceptional attention to detail
• Exceptional organization skills
• Leadership (adults and children)
• Teaching, instructional practices
• Relationship building across lines of diversity
• Data analysis and presentation
• Project management
• Strong computer skills including but not limited to Word, Excel, email and contact management, CRM tools, and file sharing systems

Beliefs/Interests:

• Operates with passion and sense of urgency in helping each child reach his/her full potential
• Holds strong belief that all students can learn and ultimately perform at or above grade level
• Desires to work with elementary-aged students
• Enjoys managing a team
• Believes in importance of data and attention to detail
• Believes that a strong foundation in math is critical to a person’s success and opportunities
• Values volunteerism
• Values and exhibits collaboration and teamwork, with internal and external partners
• Is excited by both strategic and on-the-ground work
• Has interest in working in a start-up environment, which requires planning and strategy in addition to flexibility

Background and Experience: The following areas of experience will help a candidate be successful in this role. 

• Minimum of five years of relevant work experience.
• Has had success in driving student achievement 
• Has had success leading adults
• Has been successful in a school setting
• Has experience with low-income population
• Has completed substantial training/education related to Teaching and Learning
• Has managed successful projects involving attention to details and precise planning
• Has successfully built relationships across lines of diversity
• Holds a bachelor’s degree or equivalent experience
• Has access to reliable transportation and has some flexibility and adaptability in work schedule, including some night and weekend time
• (Desired) Has experience with math assessments, teaching strategies, and student data analysis

Commitment to Diversity: We are an equal opportunity employer committed to building an inclusive work environment and supporting racial equity.

Salary and Benefits: We offer competitive benefits including healthcare, 401K, short-term disability, parental leave, and flexible/hybrid work schedules. Paid Time Off includes 15 PTO days in addition to the office being closed for national holidays, the week between December 25th and New Year’s Day (inclusive), and the week of July 4th.