The Jeffcoat Firm is committed to helping people in crisis every day, and CEO Michael Jeffcoat’s mission is to provide unmatched legal services to people in South Carolina. The employees of The Jeffcoat Firm are ambitious, resilient, self-starters with a passion for taking excellent care of clients and each other. 

The Jeffcoat Firm is a respected South Carolina personal injury firm with a reputation for results, heart, and hustle. Our team of attorneys has recovered nearly $100 million for clients across the state — from Columbia and Greenville to Charleston and Myrtle Beach. But numbers only tell part of the story. 

What sets us apart is how we get there: with humility, grit, and relentless advocacy for real people. Whether we’re in the courtroom or the conference room, we treat every case — and every client — like they matter. Because they do. 

We reject ego. We embrace growth. We make no excuses — and expect the same from every team member. 

This role manages the initial client intake process for civil claims, review potential cases, interact with potential clients, and determine case acceptance. The Intake Attorney will vet cases for Firm representation or to be referred to the Firm’s referral partners.   

What you'll be doing:

• Act as the first point of contact for potential personal injury clients, ensuring they feel heard and supported.
• Conduct intake calls, evaluating cases, and determining whether the firm can represent the client or refer them to a trusted partner.
• Document and analyze case details, conduct preliminary legal research as necessary.
• Leverage the Firm’s referral network to send appropriate claims for prosecution.
• Explain legal options in a way that is easy to understand, helping clients make informed decisions.
• Maintain detailed records in the firm’s case management system, Litify.
• Collaborate with New Client Specialists and Case Managers to ensure a seamless transition for clients who move forward with the firm.
• Follow up on cases referred to partner firms to ensure clients receive excellent service.
• Contribute to ongoing improvements in the intake process to make it even more effective.
• Attend required daily morning and monthly Firm “All Hands” meetings. 
• Perform other job duties and responsibilities as required.  

Who you are: 

• Active South Carolina Bar license in good standing (required). 
• Natural communicator who enjoys building relationships and helping people. 
• Someone with strong customer service or sales experience, particularly in a professional setting.
• Detail-oriented and comfortable using technology, including Microsoft Office and case management software like Litify or Salesforce.
• Looking for a fulfilling role with a strong sense of purpose and work-life balance.

Why you’ll love it here: 

• This role provides a strong work-life balance and a 40-hour work week. You may need to be available after hours and during the weekends to take calls as needed
• Competitive base salary, plus an aggressive bonus plan.  
• Comprehensive Benefits: Enjoy a comprehensive benefits package including medical, dental, and vision coverage. Take advantage of parental leave & a 401k plan with an employer contribution.    
• Life and disability insurance 
• Time Off: Unlimited time off following our Attorney Leave policy.  
• Volunteer Time Off: Our Firm believes in making our community a better place and paying all successes forward.   
• Career Growth: We provide supportive leadership, expect accountability and transparency, and focus on outreach. 
• Giving Back to the Community: Participate in Jeffcoat Gives Back, our initiative for community service and pro bono work.

Location: Columbia, SC or Remote

Hours: Monday – Friday, 8:30AM—5:30PM