Who we are

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful platform.

In order to help all teams do their best work, we need our Capacity team to be a reflection of the workforce. We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems.

It’s an exciting time to join Capacity. Our company is growing rapidly: we have experienced a 150% year-over-year revenue growth. Capacity has raised a total of $74 million dollars from individual investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is infinite. Any company that relies on shared knowledge and bottomless documentation, desires data automation and reporting, or needs to streamline information and processes is an opportunity for Capacity to shine. By continuing to hire smart and humble teammates all over the country, we have the opportunity to see Capacity become a premier brand enterprise SaaS.

Overview

We are seeking a Cybersecurity & Compliance Specialist who has experience managing cyber security related tasks and programs. This role requires meticulous attention to detail, excellent communication skills, and the ability to work collaboratively in a growing tech company environment.

Key Responsibilities:

Cyber Security:

• Assist in front-line cybersecurity controls maintenance and auditing
• Assist in maintaining compliance with industry standard frameworks and regulations, including SOC 2 and HIPAA.  
• Assist in security training documentation and program management

Vendor Management:

• Assist in third party vendor security research and assessments
• Review and assess third party vendor contracts
• Maintain accurate and organized files and databases, tracking significant unique commitments to third parties as necessary

Project Management:

• Undertake cross-functional projects related to legal, security, operations, and regulatory initiatives
• Manage multiple work streams simultaneously, taking into account deadlines and business priorities.
• Monitor assigned project progress and provide regular updates to stakeholders, identifying potential risks and implementing mitigation strategies as appropriate.

Qualifications:

• Bachelor's degree
• 2-5 years Experience in cybersecurity and regulatory compliance (SOC 2, ISO, PCI, etc.)
• Superior organizational skills with the ability to prioritize tasks and manage deadlines effectively
• Exceptional communication and interpersonal skills, with the ability to interact confidently with stakeholders at all levels
• Ability to work independently with minimal supervision, as well as collaboratively within a team environment
• Willingness to learn and develop your career in Cybersecurity