ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for a Desktop Support Specialist to join our team. 

At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.

The Desktop Support Specialist role is a front line, internal customer facing position. This experienced role is primarily responsible for Help Desk ticket handling, end user problem resolution, entitlement management, equipment setup including 

move/add/change, and computer and peripheral deployment. 

The Desktop Support Specialist role is a front line, internal customer facing position. This experienced role is primarily responsible for Help Desk ticket handling, end user problem resolution, entitlement management, equipment setup including move/add/change, and computer and peripheral deployment. 

Essential duties and responsibilities include but are not limited to:

• Assist end users with break/fix troubleshooting, equipment moves/adds/changes while assisting with workload prioritization.
• Manage directory services related to user rights and permissions, email distribution groups, and security controls.
• Evaluate end user requirements for equipment needs, work with vendors through the quoting process, and complete the ordering process.
• Deploy telephone, computing, and peripherals by building images, managing configuration templates, and installing hardware/software to meet end user requirements.
• Assist with patch management by testing and deploying security and software version updates to company computing assets.
• Actively monitor technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause.
• Assist with the audit review process related to entitlement, logs, and security.
• New employee orientation and training regarding equipment, security, email, and network resources.
• Mobile device management including device configuration, troubleshooting, monitoring usage, and working with wireless carriers as needed.
• Manage the printer and copier fleet including configuration, working with vendors for maintenance and repairs, maintain the required supplies, and troubleshooting end user setup issues.
• Assist with basic backup duties and perform file restores as needed.

We are looking for people with:

• An Associate’s degree in Computer Science, Information Technology or Management Information Systems 
• At least 3 years of desktop support or related experience is required.
• Demonstrated knowledge of PC desktop hardware, software, and peripheral equipment
• Highly skilled in PC troubleshooting and imaging
• Demonstrated knowledge of patch management in a Microsoft windows environment
• Working knowledge of backup systems
• Basic knowledge and experience installing and configuring server hardware and associated network equipment.
• Working technical knowledge of scripting code using shell scripting tools.
• Valid driver’s license required to facilitate Onsite support at various locations.

It would be nice if you had (preferred):

• Occupational certifications (CompTIA A+, IT Help Desk Professional, IT support fundamentals) in a related field.

At ImOn, we'll hook you up. We offer our employees a full benefit package to include:

• A 401k plan with up to a 4% company match.
• Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
• A robust wellness program that offers annual health screenings as well as fitness incentives.
• Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.