LOCATION: Dallas, TX

REPORTS TO: Showroom Manager

TYPE: Full Time; Non-Exempt

DEPARTMENT: Showrooms

Generation Tux is a leading provider of high-quality, affordable men's formal wear rentals for weddings, special occasions, and corporate events. With our commitment to exceptional customer service and a wide selection of stylish formalwear options, we are dedicated to helping our clients look their best for their most important moments.

We are seeking a dynamic and detail-oriented Men's Formalwear Rental Showroom Assistant Manager to lead our showroom operations and create an exceptional customer experience. The ideal candidate will have a passion for fashion, confident engaging with technology, and an ability to create relationships within the community. As the Assistant Showroom Manager, you will be responsible for helping oversee all aspects of our showroom, from inventory management to customer service, to ensure our clients receive the best rental experience possible.

KEY RESPONSIBILITIES

Showroom Operations

• Assist in managing day-to-day operations of the showroom, including opening and closing procedures
• Ensure the showroom is well-maintained, clean, and organized for an inviting customer experience
• Monitor and replenish inventory to meet customer demand while minimizing waste

Customer Service

• Provide exceptional customer service by guiding guests with style selection, fitting, and outfit coordination
• Address customer inquiries, concerns, and feedback promptly and professionally
• Handle on-line appointments, walk-in’s and local partnership inquiries with accuracy and efficiency

Staff Management

• Train, and supervise showroom staff to maintain a high level of service quality
• Create employee schedules and manage staffing levels to meet customer demand
• Conduct regular performance evaluations and provide coaching and feedback to staff

Sales and Marketing

• Actively engage in sales efforts, including opportunities to drive revenue through outreach initiatives within the community
• Monitor sales goals and implement strategies to achieve targets

Inventory Control

• Track inventory levels and conduct regular audits to ensure accuracy
• Manage the maintenance, cleaning, and repairs of rental items
• Implement inventory control procedures to minimize losses and damages

Reporting and Record-Keeping

• Maintain accurate records of customer orders, returns, and inventory
• Generate reports on showroom performance and inventory turnover
• Assist in budgeting and financial reporting related to showroom operations

• Previous experience in retail management, fashion retail, or formalwear rental is highly desirable.
• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in computer applications and inventory management systems.
• Leadership and team management skills.
• A passion for men's fashion and style trends.
• Strong problem-solving and decision-making skills.

If you are a fashion-forward, customer-focused leader with a knack for managing showroom operations, we invite you to apply for the Assistant Showroom Manager position at Generation Tux. Join our team and help our clients make their special occasions unforgettable with the perfect formalwear ensemble.

Posting Statement

At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, respect, and equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.