Position Summary: To take food and drink orders from guests and enter correctly and accurately in to POS; cash handling; stocking supplies; performing sidework and running sidework; cleaning/bussing tables; greeting all guests upon arrival and thanking and saying ”goodbye” to all guests as they leave; assisting all staff and management to maintain a clean restaurant including all work areas and kitchen areas.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Food Server Essential Duties/Responsibilities:
- Possesses clear and friendly communication skills
- Possesses ability to ‘sell’
- Guiding guests through the menu while demonstrating thorough knowledge of food, beverage and ingredients
- Taking accurate orders and partnering with team members to serve food and beverages that meet and exceed guest expectations
- Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return
- Interact in courteous and professional manner with Guests, management and co-workers
- Monitors guests’ behavior while purchasing or consuming alcohol to stay within the Alcohol Beverage
- Control Rules and Regulations
- Complete opening and closing duties as assigned
- Possess current CA Food Handler’s Card
- Possess current Alcohol Safety Certification
- Other requirements: basic math skills, positive attitude, ability to handle stress well, ability to multi-task, physical requirements could include standing, walking, reaching, lifting (up to 25 lbs) and bending.
POSITION QUALIFICATIONS
Competency Statement(s)
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Motivation - Ability to inspire self and others to reach a goal and perform to the best of their ability.
- Responsible - Ability to be held accountable or answerable for one’s conduct.
- Team Builder - Ability to convince a group of people to work toward a goal.
- Judgment - The ability to formulate a sound decision using the available information.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Interpersonal - Ability to get along well with a variety of personalities and individuals.
- Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Enthusiastic - Ability to bring energy to the performance of a task.
- Adaptability - Ability to adapt to change in the workplace.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
- Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Leadership - Ability to influence others to perform their jobs effectively
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Energetic - Ability to work at a sustained pace and produce quality work.
- Safety Awareness - Ability to identify and correct conditions that affect employee safety.
- Resource Management - Ability to obtain and appropriate the proper usage of equipment, facilities and materials.
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Decision Making - Ability to make critical decisions while following company procedures.
- Accountability - Ability to accept responsibility and account for his/her actions
PHYSICAL DEMANDS
Occasionally Position requires this activity up to 33% of the time (0 - 10 hrs/day)
Frequently Position requires this activity from 33% - 66% of the time (2.5 - 10 hrs/day)
Constantly Position requires this activity more than 66% of the time (10 hrs/day)
Physical Demands
Stand (up to 10 hrs/day) Constantly
Walk (up to 10 hrs/day) Constantly
Sit Occasionally
Manually Manipulate Constantly
Reach Outward Constantly
Reach Above Shoulder Constantly
Climb Occasionally
Crawl Occasionally
Squat or Kneel Occasionally
Bend Occasionally
Grasp Constantly
Speak Constantly
Lift/Carry
21-50 lbs Frequently
Push/Pull
13-25 lbs Frequently
Other Physical Requirements
- Vision (Near, Distance, Color)
- Sense of Sound - ability to converse with people in a loud environment
WORK ENVIRONMENT
The work environment is moderately loud to loud.