Job Title: Help Desk Technician (DoD)

Job Location: Fully Remote 

Job Type: Full time 40 hours 

Travel Requirement: Up to 50% 

Security Clearance: Secret 

Job Description:

Maintain responsibility for serving as a Helpdesk Technician for several products to include a GOV MDM. Provide timely assistance to help desk trouble tickets. Develop a list of best practices and troubleshooting steps to provide all customers. Provide expertise during all phases of a GOV MDM for both DOD and commercial instances. The ideal candidate will possess a strong work ethic, be a self-starter and able to work with little to no oversite.  

Responsibilities:

• Proficiency in Linux, Windows, Android & iOS operating systems.  
• Ability to deploy, manage and maintain Hypervisors to include Virtual Box and Hyper-V. 
• Ability to manage stakeholder relationships effectively. 
• Capture bug reports and help write improvement documentation. 
• Serve as a Tactical Network and Mobile Systems Integration SME for the customer.    
• Server management to include building, maintaining and training on OpenVPN Server, Email servers, Active Directory, Open LDAP servers. 
• Certificate Authorities to include Trust chain, CA management, Intermediate CA’s, Client CA’s, Server CA’s 
• Configuration, support, and troubleshooting expertise in computer, server, and network environments. 
• Conduct demonstrations, set up and administer demo/trial servers. 
• Apply STIG configurations to multiple different operating systems 
• Travel in support of customer training and installation events. 

Qualifications:

• Proficiency in current Microsoft desktop and Azure server operating systems. 
• Exceptional problem-solving skills for resolving issues with complex systems. 
• Familiarity with TAK and Mission Command Systems, along with experience in fielding Army systems. 
• Knowledge of network encryption methods, both hardware and virtual. 
• Familiarity with mobile device management tools and policy management. 
• Proficiency in MS Office Tools, data management, analysis, standards, and communication skills (verbal and written). 
• Expertise in Network Operations Convergence technical design, methodologies, project, and process. 
• Cloud infrastructure and architecture knowledge. 
• Understanding of firewalls, ports, and protocols. 
• Experience in deploying and troubleshooting containerized services. 
• Ability to review logs and analyze data. 
• Familiarity with VPNs, DNS, and scripting (Linux OS). 
• Understanding of Active Directory, x509 public key PKI, client and server certificates, and certificate authorities. 
• Must be a US citizen and pass a background check and drug screening 

Preferred Experience:

• Linux 
• Docker 
• Ansible 
• Postgres database management, CLI database manipulation, CLI database queries 

Background Screening/Check/Investigation:

Successful completion of a background screening/check/investigation will/may be required as a condition of hire. 

ADA:

Sherpa 6 will make reasonable accommodations in compliance with the Americans with Disabilities Act 1990. 

EEO/AA:

Sherpa 6 does not discriminate based on race, color, national origin, sex, religion age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/opportunity/affirmative action employer. 

Benefits:

We offer a competitive benefits package, covering the cost of medical for you and your family; we also offer dental, vision, health and wellness benefits and a generous retirement savings plan. We believe that our employees can manage their workload and their personal life, therefore we extend a generous PTO policy. This allows our employees to balance their lives as they see fit. 

Salary Range:

Our salary structure reflects various factors, including location, experience, skills, and qualifications, to ensure competitive, equitable compensation. 

About Sherpa 6:

At Sherpa 6 we love to solve problems and provide the best solutions for our customers. Our approach to a problem is to find a user-focused and design-driven solution that is simple yet functional and effective. We are a group of enthusiastic forward-thinkers who are excited to build amazing solutions with bleeding-edge technology. We hire people who are forward thinkers, passionate about what they do, love to collaborate and want to constantly learn. We enjoy what we do and we're not afraid to put the extra effort in to accomplish the mission; call us Sherpas. As a Service-Disabled Veteran Owned Small Business, we know what it means to serve. We have made it our mission to be the leaders in solutions that protect and give our Warfighters the edge they need when put into harm's way.