SurePoint® Technologies develops award-winning software for mid-sized law firms to enhance workflow efficiency and maximize financial performance. Its acclaimed cloud solutions seamlessly integrate client management, practice management, and financial operations, fostering robust relationship-building and knowledge-sharing capabilities.

Having been at the forefront of legal tech for more than 40 years, and with a team comprised of CPAs, former lawyers, and leading software engineers, SurePoint’s solutions reflect a deep understanding of law firms' unique requirements.

By alleviating administrative burdens with proven, reliable software, law firms have what they need to grow revenue and focus on their clients.

We are seeking a proactive, organized, and solution-focused Project Manager to join our dynamic team. This role requires a blend of strategic thinking and hands-on project management to deliver high-quality software implementation projects for our clients. The ideal candidate will have experience in managing complex projects, ensuring that timelines, budgets, and client expectations are met. They should thrive in a collaborative environment, consistently demonstrate initiative, and take pride in creating processes that support scalable success.

• Project Planning & Scope Management: Develop detailed project plans, setting milestones and deadlines, and ensure alignment with client and SurePoint expectations. 
• Governance and Oversight: Establish and enforce governance processes, project methodologies, and standards specific to service delivery to ensure projects meet client expectations, timelines, and budgetary constraints. Track and report on budget utilization, addressing any variances promptly with team and client.
• Resource Management: Oversee resource allocation, capacity planning, and prioritization across service projects to optimize efficiency and utilization.
• Stakeholder Engagement: Act as a primary liaison for senior management and key stakeholders within the Services Department, providing transparent communication on project status, risks, and resolutions.
• Performance Monitoring: Develop and implement systems for monitoring service project performance metrics, KPIs, and dashboards to track progress and ensure accountability to clients and internal stakeholders.
• Risk Management: Lead risk assessment and mitigation efforts across service projects, ensuring proactive identification and resolution of issues to maintain service quality and client satisfaction.
• Change Management: Drive change management initiatives related to service project implementations, ensuring smooth transitions and effective adoption of new processes or technologies by internal teams and clients.
• Continuous Improvement & Initiative: Take ownership of projects, seek out ways to improve client outcomes and project delivery. In addition, collaborate with internal teams to identify opportunities for process improvement and innovation.
• Client Communication: Act as the primary point of contact for clients, addressing inquiries and managing expectations effectively. Handle client escalations with a calm and solution-oriented approach, coordinating internal resources as needed to resolve issues.

Skills & Qualifications

• Education: Bachelor’s degree in Business Administration, Project Management, or a related field.
• Certifications: PMP certification or equivalent project management certification highly desirable.
• Experience: 5+ years of project management experience, ideally in a software or SaaS environment. Experience in the legal technology industry or working with law firms is a plus.
• Industry Knowledge: Understanding of project management methodologies (e.g., Agile, Waterfall) and best practices specific to service industries (e.g., IT services, consulting, professional services). Proficiency in risk assessment, budget management, and resource allocation.
• Communication: Excellent interpersonal and communication skills, with the ability to influence and collaborate effectively at all levels of the organization and with external clients.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to make data-driven decisions and drive results in service project environments.

SurePoint recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.

Benefits Include

• Medical, Dental, and Vision Insurance
• 401K (immediately vested, employer match)
• Flexible PTO
• FSA/HSA
• Parental Leave
• Life, Short-term and Long-term Disability Insurance (employer paid)
• Employee Assistance Program

To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

All employees must have the ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

SurePoint is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or other legally protected status.