About Us:
At All Smiles Dental Group, we pride ourselves on providing top-quality care and fostering a welcoming, patient-centric environment. Our team is dedicated to creating exceptional experiences for our patients, and we go above and beyond to ensure every interaction is positive, professional, and personalized. We are seeking a passionate and dynamic individual to join our front office team and make a lasting impact on our patient care.

Position Overview:
We are looking for a full-time Dental Patient Coordinator to assist with our front office operations and ensure a seamless patient scheduling and treatment experience. This role is integral in optimizing our doctors' schedules by managing patient appointments, coordinating treatment plans, and maintaining clear communication with patients and staff. The ideal candidate will be a polished professional who thrives in a fast-paced environment, values building relationships, and has a genuine interest in delivering exceptional service.

Office Hours:

• Monday-Thursday 8am-5pm
• Friday 8am-2pm
• 1st and 3rd Saturday of each month 8am-2pm

Responsibilities include:

• Delivering an outstanding customer experience
• Optimizing the Doctors’ schedules
• Managing our technology-driven patient recall system (e.g., automated pre-recorded calling systems, automated e-mail, and text messaging systems)
• Answering phones in a friendly manner
• Scheduling appointments
• Ensuring new patients are given priority on the schedule and appropriately noted on the schedule
• Making sure emergency patients are offered immediate attention
• Maintaining a short notice “call list” to use in case of cancellations
• Keep patients accurately informed and comforted about the expected wait time (e.g., focus your attention on putting them at ease and feeling welcomed)
• Check and return all voice messages on the same day
• Data Entry
• Insurance Verification

Full-time team members are eligible for benefits including medical, dental, vision, PTO, holiday pay, matching 401K, continuing education and training, along with the ability for growth and development opportunities. #joinourteamtoday

Salary Range: $19-$21 per hour

Applications will be accepted until 11/30/24

• One or more years working in a dental front office setting
• Strong communication skills, both written and verbal
• Patient scheduling experience
• Insurance verification and billing experience
• Denticon experience is a plus~
• Bilingual in English/Spanish is a plus
• Attention to detail
• Must be reliable and punctual with the ability to work a full-time schedule
• Ability to work Friday and Saturday
• Experience working with 3rd party financing vendors is a plus