Junior Network Administrator 

BUSINESS UNIT: BeyondReach  

FUNCTION: Service  

REPORTS TO: Director of Service Delivery  

CLASSIFICATION: Exempt   

LOCATION: Cedar Rapids, Iowa  

EDUCATION: Bachelor’s Degree Preferred   

EXPERIENCE: 1 – 3 years of relevant experience  

Who We Are Looking For?? 

BeyondReach, a CCR company provides connectivity solutions and infrastructure to any location, no matter how remote or complex, specializing in the hard-to-reach locations.   

As a Junior Network Administrator, you will be responsible for maintaining, troubleshooting, and optimizing network infrastructure to ensure a stable and secure network for our clients.  This is an excellent opportunity for someone looking to grow their networking skills in a fast-paced, tech-driven industry. 

What You’ll Accomplish and Experience?? 

• Support daily maintenance of network infrastructure, including routers, switches, firewalls and network monitoring tools 
• Identify, diagnose and resolve basic network connectivity issues to ensure minimal downtime to maintain SLA 
• Proactively monitor network performance to identify potential issues utilizing monitoring tools and protocols 
• Assist in resolving escalated network-related issues for end-users, ensuring quick response and client satisfaction  
• Maintain accurate and up-to-date documentation on configurations, issues and processes 
• Assist in the design phase of the implementation of services, as well as acting as a point of escalation for the NOC 
• Assist in the installation, configuration, and testing of hardware and software updates, ensuring seamless integration within the network environment 
• Collaborate with senior team members to implement new solutions, troubleshoot complex issues, and gain hands-on experience with advanced networking knowledge and tasks 
• Support the service delivery team in equipment configuration and installation 
• Meet with vendor and client peers to determine needs and solutions throughout the relationship lifecycle 
• Required to be point of escalation for on-call responsibilities, this may include nights, weekends and holidays 
• Perform all other duties as assigned?? 

Desirable Previous Experience?? 

• Strong understanding of telecom infrastructure, and Ethernet connectivity  
• Strong understanding of wireless technologies (Both line of site and non-line of site technologies)  
• Strong understanding of TCP/IP, network design, Layer-2 connectivity, Internet, MPLS, SDWAN, fiber optics, microwave transmission, wireless mesh, and secure IP networking requirements including IPSec, GRE, SSL and VPN technologies  
• Strong understanding of CPE options to deliver CCR’s Product Portfolio    
• Experience working with multi-vendor infrastructure 
• Hands on experience developing, migrating, maintaining and troubleshooting telecom networks 

General Knowledge, Skills, and/or Abilities 

• Strong diagnostic and problem-solving skills 
• Dedicated customer service and support 
• Passion for helping people and creating a positive customer experience 
• Strong written and verbal communication skills with professional demeanor 
• Ability to work in a fast-paced environment 
• Demonstrate support and enthusiasm for change and innovation 
• Ability to identify and understand issues, problems and opportunities even with limited information, and make appropriate and timely decisions 
• Thorough and resourceful in completing tasks independently 
• Ability to learn and gain solid understanding of CCR systems 
• Ability to work within a ticketing system documenting all transactions appropriately 
• Ability to exercise a high degree of good judgement and independence while evaluating emergency and non-emergency situations 
• Continually seeking opportunities to gain new knowledge 

Why BeyondReach  

Our parent company CCR Technologies, is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA.  Our achievements include:    

• Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.   
• Nationally recognized as “Great Place to Work” – 9 years in a row   
• 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America   
• 8-year consecutive top 100 listing on MSP Mentor 501 internationally   
• Nationally awarded Platinum HIRE Vets Medallion (2020, 2021, 2022, 2023)   
• Finalist or Winner from Technology Association of Iowa for the following:   
• IT Service Provider of the Year (2021, 2020, 2019, 2018, 2017, 2016, 2014, 2013)   
• Top Growth Company of the Year (2017)   
• Best User of Technology (2015)   
• Technology company of the year (2022,2015, 2014, 2013)   

Learn more about CCR and our values: https://ccr.net/about-us/   
Learn more about BeyondReach: https://www.beyondreach.com  
 

CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.   

Learn about our culture: http://reviews.greatplacetowork.com/circle-computer-resources-inc.