Job Description: Case Manager – Macon Office

About Us
The Mike Hostilo Law Firm, a prominent personal injury law firm with locations across the Southeast, is seeking a dedicated Case Manager to join our team in Macon. We pride ourselves on building trust and delivering exceptional care to every client. We expect our team to embody our core values of Respect, Trust, Quality, Integrity, and Productivity, ensuring our clients receive the best possible outcomes.

Position Overview
As a Case Manager, you will serve as the main point of contact for assigned clients, overseeing the administrative aspects of their case journey. You’ll work closely with the legal team to collect, organize, and manage case details, facilitating communication and supporting the settlement process. This role requires a client-focused approach, strong attention to detail, and a collaborative spirit to drive efficient case progression.

Responsibilities

Client Care & Communication

• Conduct weekly follow-up calls with clients, providing proactive updates on case status.
• Respond to incoming client calls, address questions, and collaborate with the legal team to resolve any concerns (non-legal advice only).

Case Documentation

• Coordinate with clients to gather necessary bills, records, and documents related to their case.
• Prepare documentation for settlement negotiations and draft demand letters for attorney review.
• Generate and send essential correspondence, including requests for bills and records, MedPay letters, and Subrogation letters.

Case Management & Coordination

• Manage assigned caseload efficiently through effective time management and organizational strategies.
• Facilitate communication between medical providers, adjusters, and relevant third parties to gather necessary case information.
• Collaborate with attorneys to strategize on potential conflicts or concerns in client cases.
• Support the legal team and contribute to firm-wide efforts in client service.

Requirements

• High School diploma or equivalent required; Associate’s degree preferred.
• Minimum of two years’ experience in a customer-centric role, preferably within a legal environment.
• Strong proficiency in Microsoft Office; familiarity with Case Management software (e.g., FileVine) is advantageous.
• Knowledge of basic medical terminology and experience with auto insurance claims is beneficial.
• Detail-oriented, with an emphasis on documentation accuracy.
• Excellent verbal and written communication skills.
• High standards of integrity and confidentiality.
• Demonstrates commitment to quality and accountability in all tasks.

Compensation & Benefits

• Competitive salary and benefits package
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and flexible scheduling
• Full-time, hourly position

Physical Requirements
This position primarily involves desk-based work, including computer and phone usage. Some occasional lifting of office supplies (up to 25 pounds) may be required. Reasonable accommodations will be made for individuals with disabilities.