Position Overview

The Accounts Receivable (AR) Supervisor is responsible for overseeing the daily operations of the accounts receivable department, ensuring the efficient and accurate management of all receivables. This position will supervise a team of AR specialists, ensuring timely collection of payments, managing customer accounts, resolving billing issues, and maintaining a high level of customer satisfaction while also ensuring compliance with company policies and procedures. The AR Supervisor will work closely with other departments, such as sales and customer service, to resolve disputes, track overdue accounts, and improve overall cash flow.

Key Accountabilities:

· Supervise, train, and mentor a team of 2 accounts receivable specialists.

· Monitor team workload, ensure timely processing of invoices, and follow-up on overdue accounts.

· Oversee the preparation and posting of customer invoices, ensuring accuracy and adherence to credit terms.

· Review aging reports and ensure timely collection of past due balances.

· Coordinate and manage customer disputes, ensuring resolution in a timely manner.

· Approve adjustments, write-offs, and credits, adhering to company policies.

· Ensure proper and timely application of cash receipts to customer accounts.

· Monitor and manage collection activities for overdue accounts, including communication with customers to ensure payment schedules are met.

· Collaborate with sales and customer service teams to resolve billing discrepancies and payment issues.

· Prepare and present regular reports on accounts receivable aging, collections performance, and DSO (Days Sales Outstanding) metrics.

· Assist in the preparation of month-end and year-end closing, ensuring AR transactions are accurately recorded and reconciled.

· Review accounts for accuracy and ensure proper documentation is maintained for audit purposes.

· Identify and recommend improvements to existing AR processes to increase efficiency and reduce the risk of errors.

· Implement best practices for invoicing, collections, and credit management.

· Provide excellent customer service to clients regarding billing inquiries, payment terms, and account balances.

· Management and Review of daily Credit Review/Release Process

· Ad Hoc projects as assigned by the Manager

· Assess new customer credit limits and approve credit applications.

· Bachelor’s degree in Accounting, Finance, or a related field (preferred).

· A minimum of 3–5 years of experience in accounts receivable, with at least 1–2 years in a supervisory or leadership role.

· Strong knowledge of accounting principles, accounts receivable processes, and financial reporting.

· Excellent communication and interpersonal skills.

· Strong organizational skills and attention to detail.

· Ability to handle sensitive information with integrity and confidentiality.

· Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint,) and ERP System (FDM4)