Currently we are seeking a talented individual with deep experience working with Health Care Systems and/or with Payors in the healthcare field to help our Client Success team execute this vision.  If you’re a driver and a doer, motivated by helping clients meet their business goals, and passionate about working with a company that is truly making a difference to benefit others, then this could be the right position for you.

You’ll work in a fast-paced, rapidly growing, dynamic technology and operational environment. The role demands the ability to work independently, prioritize and execute across multiple priorities, excellent interpersonal skills and a commitment to continuous improvement of your own knowledge & skills as well as contributing to the continuous improvement of our team and organization.

Key Responsibilities:

• Ownership of all aspects of the client relationship post-sales

• Build strong relationships and pro-actively communicate and support your clients

• Ensure alignment between your clients’ and our organization’s strategic objectives

• Focus on ensuring your clients achieve their business goals

• Serve as primary advocate to help review, research, and resolve initial client issues or requests

• Lead cross-functional teams to meet client goals 

• initiate data analysis and interpretation for client accounts; identify areas of opportunity

• Track and analyze key performance indicators and targets to determine performance, and identify outliers or concerns

• Track and maintain ongoing client issues within internal/external ticketing systems

• Prepare and deliver executive level presentations for internal and external sessions

• Focus on ensuring your CSM team clients achieve their business goals

• Coordinate with the Growth team to identify expansion opportunities within existing clients  

• Consolidate and report client feedback to our product team 

• Other duties as required - we are a thriving, growing company so as a team we cover many areas

• Bachelor’s degree 

• 5+ years of experience in client management and/or operations in the healthcare and/or health tech field 

• Understanding of and experience with referral management, telephonic utilization review, prior authorization, and case      management functions

• Understanding of ACO, CMS Shared Savings programs

• Understanding of Medicaid Advantage and other managed care programs

• A clinical background is a plus, but is not required

• Detail orientation and strong verbal communication skills is a must 

• Project Management experience is a plus – certification is not necessary

• Experience in communicating technical concepts to clients  

• Must have an entrepreneurial spirit and enjoy a fun and challenging environment 

• Must be able to multi-task and work beyond the job description