The customer service associate is responsible for providing customer service support according to the scope of work and service level requirements. As such, it’s important to be personable, professional, and helpful when working in this position. They interact with customers on a variety of channels such as phone, email, social media, and/or others to ensure concerns are being dealt with in a timely manner. They contribute to team effort by accomplishing related results as needed.

Requirements:

• Excellent oral and written communication skills.
• Proven experience in customer service, preferably in the BPO industry
• Ability to work in a fast-paced environment
• Flexible and willing to be assigned in a voice, non-voice or blended programs
• Knowledgeable about Microsoft Office applications with Average MS Excel Skills
• Ability to convey information effectively
• Must be willing to take part in required initial training
• Excellent problem solving skills
• Flexibility to work multiple shifts during the weekends or on holidays
• Excellent organizational skills and attention to detail.
• Can work with minimal supervision
• Some analytical skills
• Some technical abilities

To be successful, you must possess the following:

• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
• Excellent oral and written communication skills.
• Collaborates with peers, supervisors, and management to achieve corporate and client goals.
• Able to adapt to a changing work environment