Freight Broker

Team: Logistics Handling Solutions

Location: Westfield, Indiana 

Position Summary

We are seeking a motivated Freight Broker to join our logistics team. The ideal candidate will play an essential role in maintaining smooth, efficient transportation operations for our sales teams. In this role, you will take full ownership of managing shipments from start to finish, overseeing each step from order generation through delivery. You'll also be responsible for building strong relationships with carriers and collaborating closely with our sales teams, negotiating competitive rates, and leveraging technology to ensure seamless freight operations.

Key Responsibilities:

1. Order Processing:

• Generate, process, and manage orders using TMS software.
• Accurately enter shipment data, track order progress, and provide follow-ups as necessary.

2. Carrier Coordination and Dispatch:

• Procure carriers and negotiate competitive rates for available shipments.
• Dispatch pickup orders and manage daily load activities to ensure timely, efficient delivery.
• Act as the main point of contact for carriers, supporting and managing relationships consistently.

3. Shipment Tracking:

• Track and monitor shipments to ensure accurate and timely deliveries.
• Collect and organize Proof of Delivery (POD) and invoice documentation from carriers.

4. Internal Customer Relations and Service Excellence:

• Provide rate quotes and negotiate pricing directly with sales teams, ensuring prompt and transparent communication.
• Maintain high service standards, promptly addressing inquiries and meeting client needs.

5. Operational Excellence and Problem-Solving:

• Actively monitor all loads, collaborating with  team members to address issues proactively.
• Analyze carrier performance, market conditions, and pricing to deliver the best service solutions.

6. Communication and Relationship Management:

• Engage regularly with carriers, shippers, and sales teams to meet service commitments and resolve shipment or delivery      issues.
• Maintain accurate records in TMS and other platforms to track carrier information and shipment history effectively.

Preferred Qualifications:

Communication Skills

· Strong verbal and written communication abilities.

Logistics Experience

· Minimum of 2 years in the Transportation / Logistics field.

· Familiarity with various transportation modes and trailer types.

Technical Skills

· Proficient in Microsoft Office Suite (Outlook, Word, Excel, etc.).

· Experienced with logistics software, including data entry.

Customer Service

· Skilled in collaborating with sales teams to coordinate shipment details and timelines.

· Strong relationship-building with suppliers, shippers, and internal teams.

· Service-oriented, focused on high standards and resolving issues promptly.

Carrier Relations

· Knowledgeable in carrier procurement, rate negotiation, and market rate analysis.

· Effective in coordinating directly with drivers and dispatchers to ensure timely deliveries and make sound judgment calls.

  Organizational Skills

· Highly organized with the ability to manage multiple orders, track shipments, and ensure timely follow-ups.

· Proficient in maintaining accurate records in TMS and related platforms.

· Detail-oriented in processing orders, documenting PODs, and ensuring compliance with service standards.