Pay: $18-$20 per hour, based on experience.

Hours: 8am-5pm, Mon-Fri

Location: 7585 Equitable Drive, Eden Prairie, MN, 55344

Position Overview:

The Inside Sales Coordinator will assist the JFW Commercial Sales Team by providing various administrative and operational support to ensure a smooth and efficient delivery of products to our customers.

Responsibilities:

Administrative Sales Support:

· Assist with quote creation, customer proposal creation, presentations, and distribution to customers as needed

· Manage the commercial CRM (Customer Relationship Management) system by:

           o Assign sales leads

           o Set up new users and train new Commercial Account Managers

· Maintain retail referral program:

           o Oversee distribution of leads

           o Contact Commercial Account Managers (CAMs) as needed to update their lead status and track wins/losses and report for           commissionable purposes

· Assist CAMs with Certificates of Insurance (COI)

· Assist with supplier registrations and web portals

· Coordinate lead generation for CAMs

          o Assist in scheduling appointments

          o Manage all lead generation systems; qualify and distribute warm leads to sales team 

Operational Support:

· Facilitate the steps through delivery of items are finalized.

         o Provide oversight on submitted orders for accuracy in product, customer information, payment terms, etc.

         o Communicate ETAs, shipping updates, delivery timelines, and site readiness

         o Own the communication between the customer, operations, sales, and installation

         o Manage unforeseen delays and site readiness issues and communicate to all necessary parties

· Service coordination and management

         o Oversee all open service needs for the assigned sales team

         o Provide communication and coordination with the service team and 3rd party to achieve resolution

         o Establish a continuous line of communication with the customer and sales as the process progresses to resolution at every step of the process

         o Own the process from identification of issue through resolution with communication to all parties

Accounts Receivable (AR) Management:

· Coordinate open accounts receivables between sales, accounting, and the customer and updating the status on AR document

· Proactively contact the customer for updates on payment status and collecting payments as needed

· Provide W9, COIs, invoices, etc. as needed to assist with swift payment

Tradeshow Support:

· Prepare tradeshow kits for new markets and replacement of old kits as needed

· Inventory giveaway products for tradeshows

· Package swag kits to support shows and ship them out preshow 

· Follow up on trade show registrations clarifying needs for show with CAM and coordinating with operations and 3rd parties 

· Oversee and manage tradeshow booth assets for assign market

· Assess and evaluate effectiveness post-show with Commercial Account Managers

· Performs other duties as assigned

Education:

· High school degree or equivalent required

· Additional training in administration, business or other related courses is preferred

Experience:

· Previous administrative experience and/or background is required

Other Requirements:

· Basic working experience with Microsoft Office programs including Word and Outlook

· Experience working with adobe and/or other publishing software

· Strong organizational skills

· Must be punctual and reliable

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs