About Kigo

Kigo is paving a new path forward for customer loyalty and digital advertising. Kigo’s innovative platform connects advertisers with high-value customers through some of the world’s leading loyalty and rewards programs. As a subsidiary of Augeo, a leading global loyalty platform and services company, we leverage decades of industry expertise supporting Fortune 500 brands and their customers and employees across the globe. Kigo’s expanding loyalty network allows brands to reach millions of customers with proven engagement, spending power, and brand affinities—creating new revenue streams for loyalty programs while fostering deeper member engagement. Join Kigo and step into the future of loyalty and digital advertising! Here, your work will have an impact, driving meaningful results and shaping the loyalty experience of tomorrow.

Role Description:

As Partner Success Manager at Kigo, you'll drive partner success and company growth by delivering high-impact loyalty experiences and advertising campaigns. You'll blend customer obsession with technical acumen and strategic thinking skills to foster strong relationships, implement and execute effective solutions, and expand our loyalty media network. Success demands clear communication, active listening, and the ability to navigate complex problems with innovative solutions. You must also be comfortable collaborating cross functionally with colleagues on Kigo’s merchant advertising team, sales team, and development team. In our fast-paced environment, you'll tackle ambiguity with confidence, consistently exceeding expectations to fuel Kigo's growth in the dynamic loyalty marketplace.

Key Responsibilities:

1. Serve as the primary point of contact for assigned Kigo partner accounts, managing all aspects of the partner relationship with a customer-obsessed approach
2. Collaborate with Kigo’s sales, advertising, and development teams to deliver the optimal solution to our partners.
3. Coordinate and oversee the implementation of Kigo's loyalty wallet solutions, ensuring smooth integration with client systems
4. Communicate clearly and effectively with both technical and non-technical stakeholders, practicing active listening to understand and address client needs
5. Proactively manage project status, timelines, and deliverables, consistently meeting or exceeding partner expectations
6. Monitor and report program performance and results
7. Identify and pursue opportunities for account growth, including upselling and cross-selling additional services
8. Gather and communicate partner feedback to drive continuous product improvement
9. Ensure compliance with data sharing agreements and privacy regulations in partner implementations
10. Generate and present regular reports on account performance and user engagement
11. Provide training and support to partners on Kigo's platform and features
12. Envision and propose innovative solutions to complex partners problems, especially in ambiguous situations

Requirements:

• 3-5 years of account management experience, preferably in loyalty programs or fintech
• Demonstrated customer obsession, empathy, and exceptional active listening skills
• Passion for learning and insatiable curiosity about technology, loyalty programs, and client industries
• Exceptional written and verbal communication skills, with ability to engage both technical and non-technical stakeholders
• Strong understanding of loyalty programs, digital wallets, and mobile payment technologies
• Excellent project management skills with a track record of successful product implementations
• Ability to envision simple, innovative solutions to complex problems in highly ambiguous situations
• Familiarity with CRM systems, data analytics tools, and data privacy regulations
• Adaptability and willingness to learn new technologies and industry trends
• Bias for action, high judgment, and ability to thrive in a fast-paced, dynamic environment

Benefits of joining our team:

• Competitive salary
• Comprehensive benefits package
• Opportunity to work at the nexus of technology, marketing, and loyalty
• Continuous learning and development opportunities

Kigo is an equal opportunity employer committed to diversity and inclusion in the workplace.