This position reporting to the Warranty Manager, this position provides technical support services as they relate to warranty and service functions within well established and clearly defined policies and procedures.

Warranty Writer ensures that businesses are paid for all product maintenance parts or replacements covered under a warranty by organizing, processing and reviewing warranty claims made by the customers of the business. As the work on occasion involves dealing with fraudulent claims, the warranty clerk should have exceptionally high ethical standards

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES, include the following, other duties may be assigned.

• Detail oriented person to ensure accuracy when entering claim data
• File and organize new warranty claims files.
• Document and close our warranty claims with accounting.
• Provide all essential evidence to quantify the loss involved with a warranty claim, including such concerns as labor and material costs and repair costs.
• Coordinate with branch personnel to produce all appropriate supporting documents necessary to validate a claim.
• Ensure that Company obtains the maximum value from existing warranty plans.
• File, negotiate, and settle all warranty claims as appropriate.
• Classify all repair work order and parts spending to allow for further tracking and analysis.
• Ensure that all warranty paperwork is properly documented and that all verifying criteria needed by the factory/distributor are processed correctly.
• Process 3rd Party Billing (3PB) for PPS & PPG utilizing the commercial portals assigned to the customer account
• Track 3rd Party Billing issues in the company tracking system and assist with resolution in cooperation with the operating locations
• Keep abreast of all company announcements, especially factory recalls. The role involves working alongside the company's accounting department to obtain payments for warranty work. All customer and service records should be retained and organized neatly into a comprehensive filing system to ensure that the company maintains a good relationship with all clients and also to make certain that all payments sent and received are accounted for.
• Using the electronic network, review each claim for accuracy; verify that the unit and failure information provided are accurate and complete and that listed expenses for the claim are within published parameters.
• Correspond directly with the customer base using the electronic processing system and by phone or e-mail to get claim errors corrected and information clarified when required.

EDUCATION and/or EXPERIENCE

• High School Diploma and 3 or more years of directly related professional level cost control, warranty analysis experience in heavy duty transportation (Supplier or OEM).
• 2 or more years warranty administration direct experience in heavy duty transportation (Supplier, dealer or OEM).

SKILLS:

• Knowledge of heavy-duty transportation (Supplier, dealer or OEM) warranty system and risk management in manufacturing, dealer environment, claims processing.
• Self-starter who can work with minimal direct supervision.
• Flexibility to deal with constantly changing environments
• Ability to grasp and communicate complex information and relationships.
• Ability to read, analyzes, and interprets warranty reports.
• Ability to navigate Manufacture websites to file, correspond, and track warranty claims.
• Excellent verbal and written communication skills.
• Strong collaboration skills
• Excellent computer skills required (Windows, Explorer, Chrome, Outlook and Office 365 ).
• Excellent organizational skills.
• Advanced knowledge Microsoft Office programs (Word, PowerPoint, Excel), other PC applications, and our mainframe applications, IBM AS400 based web browser enhanced.
• Proven success within a fast-paced environment, demonstrating skills that require prioritizing and completing multiple time-sensitive activities

CORE COMPENTENCIES:

• Initiative: Works independently - Develops own ways of doing things; is able to perform effectively even with minimal direction, support or approval and without direct supervision
• Willingness to Learn - Anticipating changes in work - Anticipates changes in work demands and searches for and participates in assignments or training that address these changing demands; treats unexpected circumstances as opportunities to learn.
• Two-way communication - Practices meaningful two-way communication (i.e., speaks clearly, pays close attention and seeks to understand others, listens attentively and clarifies information);
• Mental agility - Identifies connections between issues; quickly understands, orients to, and learns new assignments; shifts gears and changes direction when working on multiple projects or issues
• Planning and organizing – Plans, prioritizes (various tasks competing tasks and performs them quickly and efficiently according to urgency), allocates resources and anticipates obstacles.
• Generating innovative solutions - Uses information, knowledge, and beliefs to generate original, innovative solutions to problems; reframes problems in a different light to find fresh approaches; entertains wide-ranging possibilities others may miss; takes advantage of difficult or unusual situations to develop unique approaches and useful solutions.
• Problem solving and decision-making – Identifies the problem, locates, gathers and organizes relevant information, generates alternatives, chooses a solution and implements.
• Dealing with ambiguity - Takes effective action when necessary without having to have all the necessary facts in hand; easily changes gears in response to unpredictable or unexpected events, pressures, situations and job demands; effectively changes plans, goals, actions or priorities to deal with changing situations.

WE OFFER:

• Competitive salary
• Comprehensive benefits including medical, dental and vision insurance
• 401(k)
• A fun work environment where our teammates feel appreciated.

ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS:

• The work environment and physical working characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:
• Person in this position needs to occasionally move about inside the office to access file cabinets, office machinery
• Must have the ability to walk/stand throughout the day
• Small warehouse environment, in addition to what is found in an automotive repair shop.

We are an Equal Employment Opportunity and Affirmative Action Employer EOE/Veterans/Disabled/LGBT. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact HRInfo@pennpowergroup.com (215) 335-0500 ONLY if you wish to request an accommodation or if you wish to be included in our affirmative action program. Resumes sent to this address will not be accepted.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.