We are seeking a talented and technically adept Product Analyst with a background in financial services to join our dynamic team. Reporting to the Director of Product Management, Financial Services, this full-time, remote position plays a vital role in supporting the product lifecycle by gathering, documenting, and prioritizing business and functional requirements. The Product Analyst will collaborate closely with cross-functional teams, aligning product development efforts with business goals, ensuring clarity in requirements, and assisting in driving continuous improvement in product offerings. As a Product Analyst, you will leverage your technical and analytical skills to understand end-user needs, translate business requirements into actionable insights, and work with the development team to ensure successful implementation. This role is an excellent fit for individuals looking to deepen their expertise in financial services product management.

Key Responsibilities:

• Requirement Gathering and Documentation: Collaborate with Product Managers, UX/UI designers, and developers to define and document product requirements based on the financial services industry’s needs, focusing on digital banking, payment processing, and customer experience.
• Research and Analysis: Conduct market research and analyze industry trends, pain points, and opportunities within the financial services domain to drive product innovations and enhancements.
• Prioritize Requirements: Gather, document, and prioritize requirements, user stories, and acceptance criteria to ensure alignment with Paysign’s business objectives and user needs.
• Collaborate in Product Design: Assist in developing wireframes, prototypes, and product specifications, ensuring complex business requirements are captured accurately and aligned with product strategy.
• Support Agile Development Processes: Act as a key resource during Agile ceremonies such as sprint planning and backlog grooming, working closely with development teams to ensure requirements are understood and implemented accurately.
• Quality Assurance Collaboration: Work with QA teams to review test plans, ensuring all requirements are met and products meet high standards of functionality, usability, and quality.
• Monitor Product Performance: Track product performance, gather post-release feedback, and use data-driven insights to recommend and prioritize product enhancements.
• Technical Acumen Development: Develop familiarity with Paysign’s system architecture, APIs, and data models to enhance the quality of requirements documentation and to anticipate possible technical considerations.

Qualifications:

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
• 3+ years of experience in a Product Analyst, Business Analyst, or similar role, ideally with experience in financial services, digital payments, or fintech.
• Strong Analytical Skills: Ability to translate complex requirements into clear, actionable specifications that drive product success.
• Proficiency in Agile Methodologies: Experience working within Agile development teams, participating in ceremonies such as sprint planning and backlog grooming.
• Excellent Communication Skills: Ability to collaborate effectively with both technical and non-technical stakeholders, ensuring alignment and clarity in requirements.
• Experience with Product Management Tools: Proficiency in tools like Jira, Confluence, and Aha! for requirements management and collaboration.
• Basic UX/UI Knowledge: Ability to work with designers on product mockups and wireframes to create user-friendly experiences.

Preferred Qualifications:

• Background in the prepaid industry, mobile applications, or SaaS platforms is highly preferred.
• Understanding data modeling and system architecture.
• Cross-functional experience with a focus on technical and business alignment.
• Experience in Agile methodologies and familiarity with product development frameworks.