In the Client Success Specialist role, you will be responsible for servicing and maintaining client relationships with a nationwide customer base using a consultative approach. You will directly support the salesforce by executing the necessary processes to deliver marketing data-related services and information to clients. This is not the typical customer service role; the ability to learn and manage complex information and use a variety of internal and external systems will be vital to your success.

We have an energetic, fast-paced, and highly collaborative working environment. This is an incredible opportunity for someone who wants to grow their career in customer service and/or sales. 

Responsibilities

• Process internal/external service requests.
• Deliver on-time, error-free execution of client requests.
• Utilize a multitude of marketing data platforms and systems. 
• Manage workflow in a timely, efficient manner.
• Ensure the accuracy and completion of client projects.
• Achieve monthly team and individual productivity goals.
• Assist in the achievement of divisional revenue goals.

• Prior customer service experience and a commitment to exceeding customer expectations; preferably in a consultative setting.
• Intermediate to advanced Microsoft Excel knowledge; this is extremely necessary as it serves as the foundation to many of our proprietary data-processing tools and web interfaces. Advanced skills in working with complex spreadsheets and data formulas are preferred.
• Strong attention to detail and ability to multitask.
• Skills in planning, prioritizing, and adapting within a fast-paced environment; maintaining a high level of organizational skills, efficient follow-through, and a high sense of accountability.
• Strong written and oral communication skills; necessary to provide support to both internal teams and clients. 
• Ability to work well independently as well as in a collaborative team environment.
• High school diploma or equivalent required; B.A./B.S. in Advertising, Marketing, or Business preferred.

About the Organization

AccuData Integrated Marketing, a Deep Sync brand, has been a proud member of the Southwest Florida business community for more than 30 years and was recognized in 2022 as a Best Place to Work. The culture of the Ft. Myers office is fun and engaging, and includes a variety of team-building activities throughout the month, including cornhole and ping pong tournaments, team trivia contests, social happy hours, and regular visits by the area's best food trucks.

Leveraging our 35-year foundation of compiling direct mail-grade datasets, Deep Sync develops data-first technologies that power marketing, measurement, AI, and business intelligence for agencies and brands with our fully deterministic identity graph, privacy-first audiences, comprehensive data solutions, and integrations with leading platforms and cloud providers.

Benefits

• Paid Flexible Time Off and Paid Holidays
• Medical/Vision/Dental Insurance, Voluntary Life & AD&D Insurance, Short-Term & Long-Term Disability, Critical Illness & Accident Insurance 
• 401(k) with employer matching

Equal Opportunity Employer