Position Title: Shampoo Technician/Stylist Assistant

Classification: Non-Exempt/Hourly

Reports to: Hair Department Manager

Department: Hair Department

Job Summary:

This is a key position that provides friendly and efficient customer service and shampoo functions to all hair service clients, as well as provides laundry and cleaning support to the location.

Essential Functions:

•  Greets and welcomes client upon arrival to shampoo area with proper personal introduction
•  Assess client shampoo and conditioning needs based on hair stylist recommendation and/or hair type
•  Informs client of specific shampoo, conditioner and treatment products along with general product knowledge
•  Makes client comfortable in shampoo chair
•  Uses towels to ensure client remains dry
•  Determines comfortable water temperature
•  Performs shampoo, scalp massage and color rinse services using current protocols
•  Sanitizes shampoo bowls between clients following current protocols
•  Applies hair treatments and hot towel treatments as directed by the hair stylist
•  Sweeps hair in department and maintains overall neatness of shampoo area, color area and hair department
•  Performs laundry of all salon towels, capes, smocks, spa towels, robes and linens to meet demand of operation
•  Handles customer’s questions and directs them to appropriate staff personnel.
•  Interacts with staff in a professional manner, assisting hair departments as needed.
•  Ensures that all clean-up duties are completed prior to opening and/or closing and whenever necessary.
•  Maintains a professional neat and clean appearance according to About Faces standards and dress code.  
•  Maintains client amenities as needed or directed in accordance with amenities programs.
•  Other duties as assigned.

Knowledge, Skill & Abilities:

•  Enjoys working with people.
•  Attentive to Cleanliness in the salon; be detail oriented.
•  Ability to effectively communicate in oral and written communications.
•  Friendly, and organized.

Requirements:

•  Prior spa/salon experience helpful but not required.
•  Customer service, communication, and interpersonal skills required.
•  Ability to be flexible with scheduling (days, weekends, holidays).
•  Work additional hours (within reason) during peak seasons and when requested.