Position: Specialty Case Manager

Reports To: TBD

Purpose of Position: Provides comprehensive case management services to clients experiencing homelessness including assessment, case planning, and evaluation of services. Collaborates with treatment teams from partner agencies to ensure coordination of services and successful outcomes.

Duties and Responsibilities:

• Advocates for the mission of the organization and promotes and upholds the agency’s values.
• Delivers services with safety, respect, and effectiveness.
• Follows all policies and procedures of the organization.
• Provides case management support to clients receiving services from Crossroads’ agency partners, including assisting clients with obtaining housing, connecting clients to mainstream services (health care, behavioral health services benefits/entitlements, etc.), assisting with budgeting and financial literacy needs, meaningful daily activities, etc.
• Maintains a caseload of 10 -15 clients and balances the needs of caseload based upon acuity, length of time in the program, state of housing stability, etc.
• Uses client-centered, evidenced-based interventions when providing services to clients, including Trauma Informed Care, Harm Reduction, Progressive Engagement, and Motivational Interviewing.
• Completes initial and ongoing assessments with clients using standardized assessment tools including VI-SPDAT and SPDAT.
• Uses assessment information to establish goals with clients, and to develop client-centered, trauma-informed Case Plans, which contain specific measurable objectives and timeframes for completion.
• Monitors signs and symptoms of psychiatric functioning; monitors medication regimen and documents findings; reports any concerns to appropriate clinical supervisory staff.
• Completes safety plan and risk minimization plan to appropriately support client in the community.
• Provides supportive services, psychoeducation, and skills training to help clients find and maintain stable housing.
• Provides services in vivo, including home visits and accompaniment to appointments.
• Provides referrals to appropriate service providers within the agency and externally.
• Advocates for clients within Crossroads and with outside agencies as needed.
• Reviews and evaluates client progress toward Case Plan goals on an ongoing basis and adjusts case plans as appropriate.
• Practices fidelity to the Housing First and Assertive Community Treatment models, working with service users to achieve greater independence over time.
• Attends partner agencies’ team meetings as scheduled and collaborates with treatment teams to ensure coordination of services.
• Maintains professional rapport with service user, peers, and other community service providers
• Completes recordkeeping and documentation, both paper and electronic, in accordance with Crossroads’ policies, partner agency requirements, and standards of professional practice. Documents services in Crossroads’ and Thrive Behavioral health records.
• Maintains confidentiality in accordance with agency policies, state regulations, HIPAA, and other relevant requirements.
• Performs other duties as assigned.

Education and Experience:

• Bachelor’s degree in Human Services required
• At least 3 years’ experience in Human Services field such as advocacy or case management

Knowledge, Skills and Abilities:

• Familiarity with requirements of Intensive Case Management and Assertive Community Treatment models of service delivery.
• Excellent interpersonal skills and ability to engage and establish rapport with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and other conditions or situations that have impacted housing stability.
• Demonstrated ability to work collaboratively with diverse groups of people, including people experiencing homelessness, colleagues, professional groups and community agencies.
• Must be able to work a flexible schedule, including regularly scheduled evening hours.
• Excellent verbal and written communication skills.
• Demonstrated problem solving ability. Must be able to apply good judgment, agency values, and policies and procedures to guide decision-making.
• Ability to deal effectively with frequent changes, delays, or unexpected events in the work environment.
• Ability to maintain confidentiality in all aspects of the work environment
• Must successfully complete training on the Housing First Model, Trauma Informed Care, Mental Health First Aid, Non-Violent Crisis Intervention (CPI Model) and Harm Reduction within 90 days of employment.
• Ability to maintain appropriate professional boundaries.
• Ability to maintain self-control and manage difficult or emotional situations using reason and the organization’s values.
• Ability to motivate and organize self to complete tasks with service users, often in non-therapeutic environments
• Strong computer skills including experience with Microsoft Office and Data Entry
• Requires verbal and numerical intelligence.

Physical Demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying, listening, speaking
• Work environment: An environment of high stress and fast pace of crisis intervention. Protocol for safety and security is a priority. Use of phones, in person assistance, computer, fax and other general office machinery.

Equal Opportunity Employer

Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace

Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor’s Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/