Are you a detail-oriented multitasker looking for a meaningful career with growth opportunities?  Wilshire Benefits Group is actively seeking a dynamic professional who is ready to play a vital role in enhancing employee satisfaction and well-being as an Employee Benefits Specialist on our Client Services Team.  

In this fast-paced role, you'll handle everything from processing enrollments and managing eligibility with insurance carriers to fielding inquiries as a dedicated employee benefit advocate. Bring your friendly attitude, positive energy, and problem-solving abilities, and let's create incredible client experiences together!

Your role will involve wearing many hats, including:

• Enrollment Master: Process additions, changes, and deletions of member enrollments quickly without sacrificing accuracy.
• Verification Pro: Ensure enrollments are received by carriers through various systems
• Benefit Guru: Answer employee level questions during open enrollment and throughout the year. Order ID cards, address benefit-related inquiries, and log every task with precision—all within 24-48 hours! 
• Carrier Liaison / COBRA specialist: Act as the bridge between members and insurance carriers to resolve claims and service issues 
• Email Champion: Manage the advocacy inbox and meticulously document tasks
• Service Excellence Hero: Deliver exceptional service to our internal and external clients 
• Creative Communicator: Craft clear, accurate, and engaging Open Enrollment materials, including employee benefit booklets

At Wilshire Benefits Group, we offer a robust and competitive benefits package and an award-winning work environment. We believe in celebrating your achievements, fostering a fun and inspirational work environment, and providing the support you need to shine. Ready to join the team and become a contributor to our intentionally-different approach? Apply now! 

Our ideal candidate will bring the following skills and abilities to the role:

• 1+ years of experience working with employee health insurance benefits 
• Strong data entry and accuracy skills / experience working with      detailed data
• Ability to create, edit, and proofread documents
• Proven experience responding to client and/or employee support      requests
• Passion for delivering exceptional customer service 
• Ability to diligently track and maintain data / consistently      populate internal systems, and stay organized
• Passion for and commitment to delivering exceptional customer      service 
• Ability to work independently and as a team member to adapt to varying client needs
• Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Adobe
• Willing to work onsite
• Bachelor’s degree preferred
• Licensed in Life and Health a plus
• Employee Navigator / benefits administration knowledge helpful
• Experience in MS Publisher preferred