Position Summary:

The Agiloft System Administrator is responsible for supporting department leaders and operations with reporting, analytics, trending, and process monitoring to identify root causes of failures and areas for improvement. Key responsibilities include assisting with project planning, implementation, and evaluation, as well as developing measurable goals and tracking progress. The role also involves software development, including the creation, maintenance, and implementation of programs across the organization. This position provides strategic recommendations to leadership and analytical support to enhance the company’s operational performance and drive process improvements.

Essential Functions and Job Responsibilities:

• Manage, configure, and maintain the Agiloft management system to ensure efficient operation.
• Implement updates, enhancements, and workflow maintenance.
• Provides technical support to end-users answering user inquiries regarding computer software or hardware operation to resolve problems.
• Ensures 100% uptime during all normal business hours.
• Performs database maintenance and updates to database servers.
• Conduct training sessions for users to maximize system efficiency and adherence to best practices.
• Coordinates database activities for the purpose of ensuring data accuracy and availability and monitoring compliance.
• Utilizes monitoring tools and applications to locate and solve potential problems as well as determine requirements database needs.
• Develop, manage, and deliver regular reports on system usage, contract status, and other key metrics.
• Perform data analysis to identify trends, process gaps, and areas of improvement.
• Work closely with department leaders, and legal, finance, and operations teams to gather requirements and ensure the system meets their needs.
• Collaborate with cross-functional teams to enhance system functionality and integrate with other enterprise systems.
• Identify inefficiencies and recommend process improvements related to contract management and system workflows.
• Monitor key performance indicators (KPIs) and assist in the continuous improvement of contract lifecycle management.
• Collaborate with software developers to innovate, create, and maintain software programs that align with the organization's goals.
• Ensure proper design and implementation of software systems that integrate with the contract management process.
• Assist in planning and executing system-related projects, ensuring goals are met on time and within budget.
• Monitor project progress and report outcomes to leadership.
• Ensure compliance with internal policies, legal requirements, and regulatory standards related to contract management.
• Monitor system security and data privacy protocols to protect sensitive contract information.
• Provide insights and recommendations to leadership to support strategic goals, drive operational efficiency, and support decision-making.
• Support the alignment of system functionalities with overall business strategies and objectives.
• Perform advanced troubleshooting and remediation.
• Maintains patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliance with AdaptHealth’s Compliance Program.
• Performs other related duties as assigned.

Competency, Skills, and Abilities:

• Strong troubleshooting skills
• Advanced knowledge of Microsoft SQL Server and Operating systems 
• Must have a drive to learn and continually improve the work environment.
• Excellent verbal and written communication skills
• Product and industry knowledge
• Ability to work independently and with a team.
• Strong analytical and problem-solving skills with attention to detail
• Ability to prioritize and manage multiple projects.
• Mental alertness and the ability to properly treat confidential information.
• Advanced computer skills and knowledge of Microsoft office

Education and Experience Requirements:

• An associate degree from an accredited college in computer science, informational technology, management information systems, or a related field is required.
• Two (2) years of database, development, and implementing software applications experience in health care administration.

Physical Demands and Work Environment:

• Mental alertness and ability to analyze large amounts of data and report in a clear and concise manner. 
• Must be able to bend, stoop, stretch, stand, and sit for extended periods. 
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use. 
• Work environment may be stressful at times, as overall office activities and work levels fluctuate. 
• Subject to long periods of sitting and exposure to computer screen. 
• May be exposed to angry or irate customers, patients, or referral sources. 
• Ability to utilize a personal computer and other office equipment. 
• Able to lift to 5 to 10 pounds periodically as needed. 
• Mental alertness and the ability to properly treat confidential information. 
• Physical and mental ability to perform essential functions. 
• Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy. 
• Ability to work independently with little or no supervision. 
• Ability to work outside of normal business hours as needed.