The Regional Service Manager manages the maintenance and upkeep of the assigned portfolio, including buildings, grounds, and building systems. The Regional Service Manager ensures efficient and smooth workflow. Working collaboratively with the Community Manager, the Regional Service Manager will set goals and objectives, coordinate their staff, produce progress reports and presentations.  

RESPONSIBILITIES: 

• Collaborates with the Community Managers to implement and maintain preventative maintenance programs. 
• Coordinates compliance with local, state, and federal building codes and guidelines, MSDS, OSHA, EPA regulations, fire codes and other relevant rules and regulations.  
• Coordinates with approved contractors and vendors.  
• Along with Service Managers, conducts regular inspections of all Building Systems including fire extinguishers, sprinklers, and alarm systems. 
• Works closely with Regional Manager and Community Manager in creating and scheduling capital budgets. 
• Coordinates with Regional Manager annual maintenance programs for apartments and common areas. 
• Coordinates with Service Managers for necessary repairs and maintenance in apartments and common areas including refurbishment for move-ins.  
• Along with Service Manager, ensures the property grounds are maintained, including landscaping and snow removal. Coordinates the removal of garbage and trash for the property. 
• Coordinates Staffing schedules with Service Manager to ensure the proper maintenance of office public spaces, residential apartments, and grounds.  
• Responsible for all REAC Inspections. 
• Maintains inventory control for all general supplies' parts and equipment. 
• Maintains all required maintenance files. 
• Schedules and conducts training sessions and department meetings. 
• Informs Regional Manager and Community Manager of any resident issues or concerns.  
• Understands and implements the role of the department’s safety and disaster plan.  
• Participates in safety committee meetings. 
• Attends all required training, in-service, and staff meetings.  
• Along with the Service Managers, ensures that all company uniform and grooming standards for the department are followed. 
• Along with the Service Manager’s, strives to maintain a safe working environment through the preservation of equipment and the achievement of safe working practices. 
• Maintains a positive and professional demeanor towards residents, visitors, families, and co-workers. 
• Adheres to all policies and procedures of Fairstead Management. 
• Performs other duties as assigned. 

BENEFITS: 

• Generous employer contribution for Medical and Dental through United Healthcare. 
• Employer Paid Vision Plans. 
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 
• 12 paid Holidays. 
• 20 days of PTO. 
• 7 Sick days. 
• Employer Paid Life Insurance. 
• Flexible Spending Account. 
• Nationwide Pet Insurance. 
• Disability Insurance. 
• Laser Correction Discount. 
• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Ten (10) years related experience in property management dealing with rent stabilization and affordable housing properties. 
• Great Organization and Project management skills. 
• Able to implement and improve policies and procedures. 
• Proficient in Microsoft Office Suite. 
• Knowledge of Yardi Software is required. 
• Strong analytical skills and detailed orientation. 
• Effective communication skills and leadership skills. 
• Experience with managing remote staff. 
• Purchase and contract renewal negotiation experience. 
• Able to effectively present information and respond to questions from management, vendors, and associates. 

OVERVIEW: 

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Maryland, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 17,000 units under management. Our commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management.  

Our mission is to provide high quality housing to all regardless of income. We accomplish this through an empathetic and innovative approach, and by leveraging our interdisciplinary platform as an investor, developer, owner, and operator. With a long-term commitment to our residents, communities, and partners, our team stands out by: 

• Listening to and understanding the needs of residents, communities, partners, and stakeholders alike. 
• Developing and preserving high quality, sustainable affordable housing.  
• Creating a positive social and environmental impact within the properties and communities we serve. 

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. 

Fairstead’s Core Values 

• Empathy 
• Innovation 
• Entrepreneurship 
• Determination 
• Integrity 

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