The Partner Operations Assistant plays a pivotal role assisting managing vendor documentation, bids, contracts, and professional development requests. This position ensures smooth collaboration between the company and its partners by overseeing the administrative tasks necessary for utilizing our training programs and products. They are responsible for assisting the day-to-day operations of the Partner Development Team, collaborating with internal teams and external partners to drive success. This role requires a proactive and organized professional with excellent communication skills and a keen eye for detail. 

Key Responsibilities:

1. Collaboration with Internal Teams: Work closely with cross-functional teams such as Finance, Customer Care, and Partner Development to ensure alignment on partnership goals and objectives.

2. Issue Resolution: Address and resolve operational issues promptly, working collaboratively with partners and internal teams to find effective solutions.

3. Documentation Management: Assist in managing documentation for vendor paperwork, bids, and professional development state systems. Assist in the preparation, organization, and maintenance of contract documentation.

4. Contract Review and Analysis: Conduct basic reviews of external contracts and vendor applications to ensure they adhere to company policies and negotiate contracts. Collaborate with internal teams to identify any discrepancies or areas of concern.

5. Contract Scheduling: Book Certified Instructors for contract services. Working with Certified Instructors, maintain and update unscheduled contracted services. Working with HR and Certified Instructors, ensure background check requests are completed promptly.

6. Communication and Coordination: Act as a liaison between internal teams and external parties for routine contract-related inquiries, vendor applications, bid opportunities, and professional development state system requests. Coordinate with various departments to gather necessary information for contract creation and maintenance. Assist in managing the Partner Relations phone line and live chat.

 · Bachelor’s degree

· Paralegal experience preferred

· Preferred experience in partner operations, account management, or a related role.

· Strong organizational skills with the ability to manage multiple tasks and priorities.

· Excellent communication, interpersonal skills and attention to detail.

· Analytical mindset with proficiency in data analysis and reporting.

· Familiarity with CRM systems and collaboration tools.

· Ability to work both independently and collaboratively in a team environment.