JOB TITLE: Membership Coordinator

REPORTS TO: Executive Director

FLSA TYPE: Non-Exempt, Hourly

JOB PURPOSE:

Under the direction and supervision of the Executive Director the Membership Coordinator is responsible for all day-to-day functions and operations of the membership desk. The coordinator will provide leadership to membership desk staff to ensure consistent, superior service procedures to maximize member enrollment, encourage member retention and program participation. This position also develops and keeps up to date all internal communication that is related to membership desk operations. The Membership Coordinator is also responsible and accountable for membership and program input, statistics, record keeping, and reports and cash handling and towel service. The Membership Coordinator, working as part of the Member Service Team, will deliver professional customer service and relationship building skills to create a welcoming environment at the YMCA. The incumbent will also exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA.

ESSENTIAL FUNCTIONS (not a complete list):

• Recruit, hire, train and supervise the membership staff.
• Develops strategies to motivate employees and achieve goals. 
• Assists with management of front desk, including staffing, scheduling, training, & auditing membership work. 
• Assists with ensuring that the Membership Department operates within budget and follows budgeting policies and procedures. 
• Builds positive relationships with and among members, staff, volunteers and guests.
• Creates a supportive, uplifting community environment.
• Ensure the delivery of appropriate sales and customer service training for desk staff.
• Performs Manager on Duty responsibilities when scheduled or as needed; manages emergencies, unusual circumstances and member discipline. 
• Completes proper report forms and communicates all incidents requiring disciplinary action to the executive director. 
• Operate in CORE – Add/Disable staff users, new releases, promotions, system operations, etc. 
• Oversee Draft Returns Manager & Manage E-Cashflow 
• Expands branch membership through high quality member engagement.
• Increases member retention by demonstrating and training others to provide personalized member experiences.
• Ensures that membership and program sales meet the needs of each member or guest and connects them to the Y’s cause
• Responsible for accurately maintaining all membership/program records and cash handling procedures. 
• Willing to be available to work as substitute for shifts where there is no coverage, including opening, closing and weekend shifts; flexibility to be available if needed for occasional early mornings, evenings, weekends and holidays. 
• Assist Executive Director in reaching monthly membership goals. 
• Monitor temporary signage in the building for current information, accuracy and professional look.
• Assist in preparation of membership reports/statistics.
• Monitor monthly sales/cancels through daily reports.
• Focuses on community needs in accordance with strategic and operational goals.
• Acts as a positive role model while implementing YMCA policies, character development and the four core values of Caring, Honesty, Respect and Responsibility. 
• Maintain an organized front desk and a clean and safe membership working environment.
• Participates in staff meetings, quality teams and professional training as appropriate. 
• Supports, participates in and promotes employee, volunteer and member engagement in the Annual Campaign and other fundraising activities.
• Adhere to all organizational policies and procedures regarding the prevention of abuse.
• Report any suspected abuse, neglect, or misconduct immediately to the appropriate supervisory staff.
• Attend mandatory training on abuse prevention, including recognizing signs of abuse, and reporting requirements.
• Follows all policies and procedures as set forth in the YMCA of Greater Tulsa Staff Handbook. 
• Assume other responsibilities as deemed appropriate by supervisor.

Required:

• Must be 18 years old
• High school diploma or GED
• Associate’s Degree or 2 years experience in related field 
• Excellent communication skills
• Staff supervision experience
• Minimum of 2 years’ experience working with data entry and customer service
• Positive role model with strong leadership and conflict resolution skills
• At least 2 years working in a member/customer service role; YMCA experience preferred

Preferred:

• Bilingual – English/Spanish
• Current CPR/AED/First Aid/Oxygen Administration Certification (will provide upon employment)
• Bachelor’s Degree (BA/BS)