Reports to: Service Delivery Manager

Location: 100% Remote

Compensation: $80,000 - $120,000 Base salary commensurate with experience. This role is eligible for the company’s commission plan.

Who we are:

System Automation (SA) is a software vendor based in Columbia, Maryland, with a focus on providing systems that support government regulatory management operations. 

Founded in the District of Columbia in 1968 and originally contracted to develop and support the US Army recruiting system (contract held for 42 years), SA has since become an industry leader in designing, developing, implementing, and maintaining comprehensive information management applications for government regulatory agencies across the country. Our licensure experience began in 1994, providing the Maryland Board of Nursing with a licensing solution and has since evolved to support many regulatory needs, including licensing, permitting, enforcement, inspections, investigations, case management, online payments, public verification, robust reporting, online self-service for applicants and license seekers, and paperless regulatory operations. 

For nearly three decades, SA has built a solid track record of demonstrable success, delivering SaaS licensure and compliance solutions to government regulatory agencies. SA is currently supporting state government agencies, licensing boards, and other regulatory operations in 22 states for nearly 800 different professions, occupations, and industries. 

With SA’s current launch of Evoke, the only cloud-native, low-code application platform purposely designed for regulatory management, infusing SA’s decades of professional licensing expertise, it’s an exciting time for growth! 

About the Role:

Responsible for gathering and analyzing client requirements and performing system configuration to build applications using our SaaS low-code application platform builder to meet client needs. This role will be crucial in identifying and documenting business requirements, analyzing processes, and performing configuration to build solutions that enable us to achieve our goals efficiently. A typical day of a Solution Consultant involves meeting with clients, facilitating workshops to develop an understanding their business and its challenges, functionally outlining a solution to the identified requirements, and then leveraging a set of low-code platform building blocks to build a solution to meet the client’s needs. 

To succeed in this position, you must have an analytical and technical way of thinking, be able to explain concepts to technical and non-technical stakeholders, and enjoy expanding your skillset as new technology presents itself to continue to deliver better results to the organization and our clients. This role combines the nature of performing high amounts of configuration in our platform, including “point and click” creation of new workflows, data objects, actions, and pages. 

What You’ll Be Doing:

• Lead requirements analysis by collaborating with client stakeholders, leading workshops to understand their business needs, identifying and documenting requirements, and collaborating with solution developers to translate business requirements into well-architected solutions 
• Develop detailed technical solution documentation in support of client business objectives, including process flowcharts, diagrams, user guides, etc.
• Participate in and/or lead technical design sessions with solution developers
• Create, update, configure, and maintain business applications with our low code application platform
• Ensure all production changes are made in accordance with lifecycle methodology, version control, appropriate testing, and risk guidelines
• Stay informed of new technologies and be aware of new platform capabilities, industry standards, and best practices
• Conduct working sessions with clients to facilitate feedback; resolve technical issues during client review and testing
• Lead end user and administrator training sessions 
• Facilitate User Acceptance Testing, providing guidance to end users and resolving reported issues
• Troubleshoot and debug system errors and implement solutions to resolve them
• Other tasks and responsibilities as assigned

Qualifications:

Required

• Demonstrated experience leading requirements analysis activities, including documenting functional requirements and maintaining traceability to test cases
• Demonstrated experience leveraging an in-depth understanding of software capabilities to address business challenges
• Understanding of enterprise software and database structures
• Knowledge of software development and deployment methodologies (e.g., Scrum) and related tools (e.g., Confluence, JIRA, Smartsheet, PlanView, Git, Jenkins, Bamboo, TFS, etc.)

Knowledge, Skills, and Abilities 

• Strong analytical mindset and ability to assess client business needs
• Ability to analyze technical options and formulate recommendations
• Ability to approach solutions primarily through configuration, with customization where needed to meet the customer needs
• Excellent verbal and written communication skills, including the ability to clearly and patiently communicate technical concepts to a non-technical audience 
• Ability to work independently as well as in a team environment
• Exceptional attention to detail; strong organizational and prioritization skills
• Capable of managing multiple tasks and projects simultaneously
• Comfortable working under pressure or strict deadlines
• Self-starter with a high degree of integrity and professionalism
• Passion for learning and personal growth, specifically when it comes to technology
• Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint
• Ability to travel domestically as needed up to 10%

Our Wish List

• Prior experience in a technical consulting role implementing commercially available SaaS solutions (Certifications or prior experience with software such as Salesforce, Appian, or ServiceNow a plus)
• Experience working with low code platforms and workflow automation (MS Power Apps / Logic Apps is a plus)
• Experience working with APIs (Application Programming Interface, e.g., REST / Graph) preferred
• Ability to use mockup tools such as Figma, PowerPoint, etc. to explain design approaches
• Experience using JavaScript to build user experiences 

What do you receive when you join our team?

• Competitive Wages and Career Advancement 
• Health and Welfare options include (medical, dental, and vision) health savings accounts with company contributions, medical flexible spending, and dependent care.
• 401(k) with company match
• Continuing education program 
• Uncapped flexible time off, accrued sick and parental leave
• Monthly virtual team activities
• Stipend to outfit your home office
• Profit Sharing Bonus

At System Automation, we are focused on making peoples’ lives in the cloud easier through innovative products built by passionate employees. We are looking to add talented, motivated people to our team to help achieve this mission through the engineering, support, and delivery of our revolutionary Evoke Platform.