Role:

The Consumer Loan Processor is responsible for a variety of tasks related to high-quality closing and disbursement of approved consumer loan applications including application quality review, red flag identification, new account opening, and document uploads. This role requires prompt, efficient, and accurate support to member-facing team members to provide high quality service to valued members.

Essential Functions & Responsibilities:

- Responsible for complying with all laws, statues, rules and regulations which govern credit unions, including but not limited to all components of the Bank Secrecy Act provisions of the US Patriot Act.

- Closely inspects consumer loan applications and documents for completeness, accuracy, and compliance to ensure all procedures and policies are adhered to and all underwriting stipulations have been met.

- Collects documents needed for loan closing and clearing of underwriting stipulations.

- Reviews loan applications for fraud and follows procedures for tracking and escalating to appropriately resolve.

- Assures timely loan closing and funding activities across multiple systems (e.g. setting flags, updating statuses, generating loan document packages).

- Inputs and updates data, generates necessary electronic and paper documents, and distributes to members via esignature software.

- Collaborates with team members to provide effective and efficient service.

- Accurately process loan disbursement transaction for payment according to loan specifications.

- Completes Office of Foreign Assets Control (OFAC) reviews and opens share accounts for applications that qualify for membership.

-Supports record retention requirements by uploading and storing loan documents.

- Responds promptly to team members concerning pending applications.

- Assists with clerical duties in the department including new account packets, denial notices, modifications, welcome letters, and any other associated paperwork (e.g. titling).

- Supports the number one priority of the credit union by promoting a positive relationship between the members (internal and external) and the credit union.

- Develops and maintains a comprehensive knowledge of the company's loan products, services, policies, and procedures.

- All other duties as assigned.

Knowledge and Skills:

Experience

Three to five years of similar or related experience.

Education

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Strong time management skills

Proficient computer skills, with knowledge of Microsoft Office Suite

Sufficient organizational skills to include planning and prioritization

Strong member service focus

Sufficient written and verbal communication skills